Patient Service Advisor

2 weeks ago

Leicester LE PR, United Kingdom Humberstone Medical Centre Full time £18,000 - £25,000 per year

We are seeking an enthusiastic and organisedPatient Service Advisorto join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone. This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery. Main Duties and Responsibilities Reception and Patient Services Welcome patients and visitors to the practice in a polite and professional manner Book, cancel, and amend patient appointments using the clinical system Triage appointment needs and escalate urgent queries appropriately Manage incoming calls efficiently, recording and redirecting queries as needed Handle home visit requests in line with practice protocols Register new and temporary patients, ensuring all paperwork is completed accurately Advise patients of private service charges, take payments, and issue receipts Provide test results in accordance with practice policy Administrative Support Process repeat prescription requests accurately and promptly Scan and code documents into patient records Summarise incoming medical records File and manage electronic correspondence, test results, and reports Handle requests for medical reports and Subject Access Requests (SARs) Support clinicians and managers with general administrative tasks Maintain accurate and up-to-date patient information on the clinical system Practice Operations Perform opening and closing reception procedures Maintain a clean, tidy, and welcoming reception and waiting area Restock patient information leaflets and other materials as needed Undertake duties on a rota basis and provide cover for colleagues during absences Assist with chaperoning duties (training provided) Comply with all practice policies, procedures, and NHS confidentiality standards Work safely and efficiently in line with health and safety guidance General Requirements Act as a positive ambassador for the practice at all times Attend team meetings and contribute to service development Engage in training and development opportunities relevant to the role Carry out other reasonable duties as requested by management Please note: this job description is not exhaustive and may be subject to change following consultation to meet service needs.

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