Operations Manager

Operations Manager

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

A successful candidate will be responsible for overseeing the Pizza Express contract, reporting to the Account Director to ensure all contractual commitments and deliverables are achieved, along with accurate and effective budget reporting. The role will support the client in meeting compliance objectives and enhancing Health, Safety, Environmental and Sustainability performance by promoting excellence and driving continuous improvement across the supply chain. Building and maintaining strong client relationships will be key, ensuring clear communication, client satisfaction, and the identification of opportunities for improvement and innovation. The role will include with direct reports who are Coordinators and it position covers approximately 350 sites across the UK.

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way

And as a Operations Manager with Bellrock, you'll do it by

• Oversee daily account operations including calls, escalations, and continuous improvement, acting as the first point of contact for all escalations.
• Manage and support the Operations Team with job releases, batching, quotations, and labour processes through to completion.
• Build strong relationships with clients, stakeholders, and suppliers to ensure effective contract delivery and address any performance issues.
• Lead, develop, and monitor team performance to achieve objectives and maintain service excellence.
• Provide financial and budgetary input, identify cost-saving opportunities, and support compliance and reporting requirements. We're looking for someone commercially minded, proactive, and confident in problem solving who can work autonomously.
• Drive continuous improvement, promote health and safety, and embody the Bellrock culture.

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a Operations Manager, you'll need

• Proven leadership and team management experience.
• Excellent communication and interpersonal skills.
• Adaptable and resilient in a fast-paced environment.
• Strong problem-solving and decision-making ability.
• Experience in operations or contract management.
• Ability to manage multiple priorities effectively.
• Skilled in identifying cost-saving and efficiency opportunities.
• Knowledge of supply chain and performance management.
• Competent in budget reporting and financial tracking.
• Customer-focused with a commitment to service excellence.

Working arrangements

We support flexible working, giving our employees the chance to work remotely and adjust their hours where the role and business needs allow. For this position, the successful candidate will mainly work from home, with occasional travel to the office and site visits when required.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Car allowance

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.

Apply today.