Account Manager, Estates, Appraisals and Valuations

The Company

Christie's, the world's largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business. 

Why This Role Matters

The Account Manager & Valuer has overall accountability for the planning, organisation, production, and delivery of cross-category valuations. The Account Manager & Valuer will plan and communicate with all internal and external parties the initial approach and ongoing strategy for each project they are assigned. This role is an essential part of building an ongoing pipeline of Top Client valuations and resulting consignments. They work closely with a Valuation Coordinator to ensure that these valuations and any resulting consignments are delivered to a high standard. The role will involve working on various projects simultaneously and management of conflicting deadlines.

How You'll Make an Impact

• Oversee entire valuation process: carry out pre-valuation visits to assess contents of properties, calculate fees, organise the correct team of specialist and valuers for visit, write briefs, organise working notes, organise travel, coordinate typing post-visit, proofing, quality check and ensure the valuation is delivered on time

• Look after and manage the client and advisors achieving the best results for them whilst adhering to Christie's procedures

• Liaise with European Offices and representatives/Chairman's Office/ CTLs to ensure all parties involved are aware of the progress

• Oversee resulting multi-departmental consignments: supervise the labelling and shipment of property, liaise with specialists regarding sale dates, estimates, reserves, and paperwork, maintain all correspondence with clients and ensure correct payment is made. Ensure that all promises/commitments made to clients are followed through

• Possess detailed knowledge of the correct principles to Christie's valuations especially those relating to Insurance, loan collateral and Taxation

• Pro-actively build the valuation work carried out through the maintenance and development of private, professional and institutional relationships

• Develop professional profile by providing a full-service pre, during and post-valuation with awareness of the wider client strategy (input in internal strategy meetings, assistance in sales, acting as a point of contact for client etc.)

• Work with Valuation Coordinators, providing clear instructions, ensuring that their work meets high standards and take an active role in their professional development

• Work with Proposals team and specialists to generate proposals and presentations for potential property for sale

• Agreeing terms for sale with business managers and relevant departments

What you'll bring to the team

• Understanding and knowledge current European art market (collecting trends, personal wealth, relationships, philanthropic interests)

• Strong follow-up skills and ability to manage projects with attention to detail

• In-depth knowledge of EAV and H&T guidelines

• A minimum of 5 years relevant work experience in auction or similar environment

• Bachelor's degree preferred, or equivalent work experience

• Excellent communication and interpersonal skills, including superior written and spoken communication

• Superior client service skills and extreme discretion with confidential and sensitive information

• Flexible team player with the ability to lead initiatives

• Demonstrated ability to multi-task, prioritize and ability to remain calm in stressful situations

• Fluent in English

• Fluency in other European languages is an advantage

What's great about working for us

• 25 days annual leave + 1 day Birthday leave  

• Christie's Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family

• Additional 1 week's annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on

• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that's important to you

• Donation matching of up to £500 per annum to help you support the organisations you care about

• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

• Discretionary Bonus (dependent on the business and employee performance payable in March each year

• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie's)

• Private Health Insurance – no employee contribution needed, subsidised for other family members

• Dental Insurance – (may be extended at personal cost)

• Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months

• Competitive Life Insurance policy from first day 

• Employee Assistance Programme – access to personal advice and support services including counselling

• Eyecare vouchers (once a year)

• Cycle to Work scheme

• Christie's Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops

• Seniorcare by Lottie, a comprehensive eldercare solution

• Robust family first policy:

Ø  16 weeks full pay on Maternity Leave  

Ø  Four-day week, for eight weeks, at full pay on return from Maternity Leave

Ø  Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

Ø  The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

*Christie's reserves the right to change company benefits at any time

Salary: £42,000 per annum

Closing Date: Sunday 30th November

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