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IT & Lab Systems Support Analyst

2 weeks ago

Liverpool, Liverpool, United Kingdom c2d63b94-4f42-4648-8a0f-93b0927292a8 Full time £40,000 - £45,000 per year

Role Summary

We are seeking a meticulous and technically skilled IT & Lab Systems Support

Analyst to join a dedicated team supporting the critical computerised systems

within the quality control laboratories of a leading global pharmaceutical and

biotechnology company.

This is a unique opportunity to work at the intersection of IT and cutting-edge

laboratory science within a highly regulated GMP environment. You will be

responsible for ensuring the stability, compliance, and performance of vital lab

systems, playing a key role in maintaining the integrity of processes that are

essential to patient safety and product quality.

Key Responsibilities

  • Provide hands-on 2nd level support for laboratory IT systems and

    instrumentation, escalating to 3rd level support in collaboration with

    external vendors when required.
  • Utilise ServiceNow to manage, track, and resolve incidents and service

    requests in a timely and efficient manner.
  • Perform configuration and user access management for specialised

    laboratory applications and on the Windows OS level via Active Directory.
  • Take ownership of key stages in the system lifecycle, including the

    staging of new systems, performing periodic system reviews, and the

    decommissioning of legacy systems.
  • Maintain accurate records for all hardware and software assets within the

    laboratory IT landscape.
  • Create, update, and maintain detailed documentation for all activities,

    ensuring full adherence to GMP and data integrity standards at all times.

    Essential Skills & Experience
  • A minimum of 2 years of professional experience in an IT support role.
  • Proven experience working with ServiceNow for incident and request

    management.
  • Strong, in-depth knowledge of Windows 10/11 and administration via

    Active Directory.
  • Practical experience with SCCM (System Center Configuration Manager)

    for endpoint management.
  • A structured, precise, and documented approach to work, with a strong

    focus on quality and detail.
  • A solid understanding of basic network technologies.
  • Excellent command of the English language, both written and verbal

    (CEFR C1 level or equivalent).