Technical Support Analyst

2 days ago

Liverpool, Liverpool, United Kingdom System C Full time

Description
At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.

The
Technical Support Analyst
will form part of the Technical Support Team who work across multiple products with specific specialities as well as around the underlying infrastructure that provides our systems. This role will identify workarounds, resolutions and investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally.

The role involves working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach.

Responsibilities

  • This position is looking for someone with a speciality in the Business Intelligence and infrastructure space.
  • Collaborate on incident investigations between service desks & problem management
  • To investigate and progress to resolution Business Intelligence issues highlighted by customers.
  • To provide support to the support teams within a 3rd line capability for identification of workarounds and resolutions.
  • To investigate problems for identification of a root cause and steps to recreate
  • To document and maintain knowledge base articles for sharing of knowledge attained. This will also involve cross-training within the service desks
  • Manage the support of customer issues using the company ITSM tool, JIRA
  • Use initiative to process and prioritise faults according to incident management practice
  • Be involved in the identification, creation and running of data fixes
  • Keep abreast of the technology used for all applications and services provided. Provide documentation to the service desks to educate of the solutions and services provided
  • Provide out of hours support as part of the on-call rota
  • Any other activities in support of the business which can reasonably be expected to fall within the capabilities of the employee.

Education & Experience

  • MCSE or equivalent knowledge and experience.
  • Microsoft SQL Database Administration knowledge and experience.
  • Microsoft SQL Server experience, including writing SQL database queries and understanding and following through complex SQL to establish root cause of issues.
  • Good understanding of Web Services and technology such as IIS, MQ, XML and .NET.
  • Good understanding of WINTEL technology, networks, and storage.
  • ITIL Foundation qualification or experience of working within an ITIL Service framework.
  • Experience and knowledge of JIRA ITSM Tool would be beneficial.
  • NHS informatics background with understanding of the statutory, management and clinical reporting needs of the NHS would be beneficial.
  • HL7 Messaging knowledge would be beneficial.

  • Business Systems Support Analyst

    4 days ago

    Liverpool, Liverpool, United Kingdom Princes Group Full time

    Vacancy NameBusiness Systems Support AnalystEmployment TypePermanentCountryUnited KingdomLocationLiverpoolBusiness AreaFinanceWorkplace TypeHybridAbout PrincesThe Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products...

  • 1st/ 2nd Line IT Support Analyst

    4 days ago

    Liverpool, Liverpool, United Kingdom Princes Group Full time

    Vacancy Name1st/ 2nd Line IT Support AnalystEmployment TypePermanentCountryUnited KingdomLocationLiverpoolBusiness AreaOperationsWorkplace TypeHybridAbout PrincesThe Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products...

  • QC Analyst

    6 days ago

    Liverpool, Liverpool, United Kingdom CSL Full time £25,000 - £40,000 per year

    The purpose of the QC Incoming and Components Analyst role is to compliantly perform Primary QC inspection, Sampling of raw materials, components laboratory testing, data review and data interpretation in accordance with approved Standard Operating Procedures (SOPs) for all primary and secondary packaging components. QC Incoming and components analysts will...

  • QC Analyst

    5 days ago

    Liverpool, Liverpool, United Kingdom Seqirus UK Full time £25,000 - £40,000 per year

    The purpose of the QC Incoming and Components Analyst role is to compliantly perform Primary QC inspection, Sampling of raw materials, components laboratory testing, data review and data interpretation in accordance with approved Standard Operating Procedures (SOPs) for all primary and secondary packaging components. QC Incoming and components analysts will...

  • Junior IT Support Analyst

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Rehlko Full time £25,000 - £35,000 per year

    Why Work at ClarkeWe have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.Our product range includes engines, generators, power conversion, UPS systems, EV components and...

  • BI Analyst

    5 days ago

    Liverpool, Liverpool, United Kingdom Gravitas Recruitment Group (Global) Ltd Full time £40,000 - £45,000 per year

    BI Analyst | Social Housing | Merseyside | PermanentBusiness Intelligence Analyst required on a Permanent basis for a Social Housing provider in Merseyside.This role will form part of a team that act as the conduit between the business and the data function, in a Business Partnering capacity. The role will be hands on technically, as the position requires...

  • Data Analyst

    5 days ago

    Liverpool, Liverpool, United Kingdom Davies Full time £40,000 - £70,000 per year

    Data AnalystDepartment: LegalEmployment Type: Permanent - Full TimeLocation: LiverpoolDescription This is a unique opportunity to join a growing division, working across a variety of corporate insurance programmes and for some of the best known and loved UK brands. The opportunity is for a Data Analyst to support the Client Service Team, Sector Leaders and...

  • Data Analyst

    3 days ago

    Liverpool, Liverpool, United Kingdom Keoghs Full time

    Department:LegalLocation:LiverpoolDescriptionThis is a unique opportunity to join a growing division, working across a variety of corporate insurance programmes and for some of the best known and loved UK brands. The opportunity is for a Data Analyst to support the Client Service Team, Sector Leaders and Client Account Managers with delivery of analytical...

  • Data Analyst

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Arsenault Full time £30,000 - £40,000 per year

    we are looking to hire a data analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases. As a data analyst...

  • Information Technology Security Analyst

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ventula Consulting Full time £60,000 per year

    Security Operational Technical Delivery Analyst – Remote (Occasional travel to site) - £50,000 + benefitsThe UK's leading trade and logistics company is seeking a skilled Security Operational technology Delivery Analyst to join them in managing the day-to-day service, incidents and projects for CCTV, Electronic Access Control Systems and OT systems across...