Inbound Enquiry Centre Advisors

7 days ago

Stafford, Staffordshire, United Kingdom Capita Health Assessment Advisory Service Full time £24,770 per year
Company Description

Discover better with a career at Capita.

We're helping people unlock their value and potential, giving them access to a huge range of unique and diverse opportunities, which offer real career progression.

This is our purpose, and it defines our very existence. We provide an inclusive and diverse environment for our people to thrive, develop and realise their true potential. Whoever you are and whatever your background, we want you to be yourself.

Our commitment to finding better solutions for our clients has seen us become one of the UK's leading providers of consulting, digital services, and software.

We're proud to work with the Department for Work and Pensions (DWP) and Department for Communities (DfC) for the provision of the Health Assessment Advisory Service (HAAS), which includes Personal Independence Payment (PIP).

Capita pride themselves on delivering the entire PIP process to the highest standards.

Job Description

Salary: Starting at £24,570

Non-sales environment, taking inbound service calls.

You will be based at your home address with an assigned office in Riverside House, Stafford, which you will attend minimum of 1 day each week. The in-office day will be a Thursday.

This is a full-time role hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm.

We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full-time permanent basis in Stafford, UK.

The role involves providing a high-quality claimant experience by telephone to new and existing claimants of Personal Independence Payment (PIP) who are looking to place a new claim for PIP or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit.  Our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing administrative tasks. 

Key Accountabilities:

  • Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.
  • Accurate data input, with attention to detail for completion of administrative tasks.
  • Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
Qualifications
  • Good listening skills – able to understand customer problems and give clear and concise explanations.
  • The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
  • The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
  • Polite and professional telephone manner, showing respect and empathy to callers.
  • Genuine enthusiasm for customer service.
  • Good time management.
  • High attention to detail and accurate data inputting.
  • Ability to work a range of shift patterns during contact centre opening hours.
  • Be adaptable to change in a constantly shifting environment.
Additional Information

We have a training programme starting 16th February 2026 so you will need to be able to commit to this. We cannot approve any annual leave within the first 6 weeks of training.

All offers will be subject to satisfactory completion of Baseline Personnel Security Standard vetting, which includes a basic criminality check.

Benefits:

  • Starting salary £24,570
  • Discretionary quarterly performance bonus.
  • 25 days annual leave plus 8 statutory holidays.
  • Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown).
  • Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Employee assistance programme – 24/7 support and advice on personal or work matters.

We're an equal opportunity and Disability Confident Leader, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [email protected] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Adaptations are available on request. For further information or to discuss any reasonable adjustments you may need, please contact us on [email protected] or

  • Stock Controller

    21 hours ago

    Stafford, Staffordshire, United Kingdom Pets at Home Limited Full time

    Stock ControllerStafford Fulfilment CentreSalary - £27,168 At Pets, our aim is to give the nation's pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution...

  • Accounts Assistant

    1 week ago

    Stafford, Staffordshire, United Kingdom Vertu Motors plc Full time

    Vertu Accident Repair Centre - Based in StaffordWe're growing – and we're excited to offer a new opportunity for an Accounts Assistant to join our team, based at the VARC Hub in Ford Stafford.Whether you're just starting out in finance or looking to take the next step in your career, this is a fantastic opportunity to grow and thrive in a dynamic and...

  • Independent Advisory Group Volunteer

    1 week ago

    Stafford, Staffordshire, United Kingdom Staffordshire Police Full time £25,000 - £29,000 per year

    Grade:N/ALocation:Initial training to take place at Staffordshire Police Headquarters, Weston Road, Stafford. IAG members will be asked to attend quarterly meetings at Staffordshire Police Headquarters and would be required to work on an ad hoc basis from both HQ and various Police Stations throughout the County.Days/Times of required availability:Quarterly...

  • Customer Banking Specialist Relief Brisbane Inner North Area

    2 weeks ago

    Stafford, Staffordshire, United Kingdom Commonwealth Bank Full time £40,000 - £80,000 per year

    Please note:Multiple Customer Banking Specialist Relief PositionsPermanent Fixed roster:    Monday to Friday 11 - 4pm or Tuesday to Friday 11 - 4pm and Saturdays 9:45 - 2:15pmThis role offers variety—each day you'll connect with different teams across branches in the Brisbane City and Inner North Area . Travel required.Locations: Strathpine,...

  • Activities Unit Manager Industries

    1 day ago

    Stafford, Staffordshire, United Kingdom Ministry of Justice UK Full time

    General InformationSalary£39,803 - £43,783Working PatternFull TimeVacancy ApproachExternalLocationStaffordRegionMidlands, West MidlandsClosing Date10-Nov-2025Business UnitStaffordPost TypePermanentCivil Service GradeHEONumber of jobs available1Reserve List12 MonthsJob ID11307Descriptions & requirementsJob descriptionThe job holder will be responsible for...

  • Probation Service Officer(Courts and Sentence Management)

    7 days ago

    Stafford, Staffordshire, United Kingdom HM Prison and Probation Service Full time £26,475 - £31,650 per year

    General InformationSalary£26,475 - £31,650Working PatternFull Time, Part Time, Part Time/Job Share, Flexible WorkingVacancy ApproachExternalLocationStaffordRegionWest MidlandsClosing Date02-Dec-2025Business UnitAGY - NOMS AgencyPost TypePermanentCivil Service GradeOtherNumber of jobs available12Reserve List12 MonthsJob ID11729Descriptions & requirementsJob...

  • Enquiry Centre Advisors

    7 days ago

    Stafford, United Kingdom Capita Full time

    Enquiry Centre Advisors page is loaded## Enquiry Centre Advisorsremote type: Hybrydowylocations: Staffordtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10115569Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and...

  • Enquiry Centre Advisors

    1 week ago

    Stafford, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Enquiry Centre AdvisorsJob Description:Discover better with a career at Capita.We're helping people unlock their...

  • Enquiry Centre Advisors

    6 days ago

    Stafford, United Kingdom Capita Full time

    Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness policy and legal requirements.Job title:Enquiry Centre AdvisorsJob Description:Discover better with a career at Capita.Were helping people unlock their value...

  • Enquiry Centre Advisors

    7 days ago

    Stafford - The Riverway Centre, United Kingdom Capita Full time £20,000 - £30,000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Enquiry Centre AdvisorsJob Description:Discover better with a career at Capita.We're helping people unlock...

  • Call Centre Assistant

    1 week ago

    Stafford, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Store: Stafford** **Salary: Dependent on experience** **Hours: Full Time - 40 hours / Part Time - 24 hours (Saturday working essential)** **Specsavers Perks scheme & Bonus** **_ Experience: Must have previous optical experience_** At Specsavers, our Receptionists / Call Centre / Customer Service Advisors are essential in...

  • Call Centre Advisor

    1 day ago

    Stafford ST WQ, United Kingdom The Self Storage Company Full time

    About us:Flexiss Group is the UK's leading independent provider of next-generation self-storage, we drive investment, development and management excellence across the self-storage and flexible workspace sectors. SureStore and The Self Storage Company are both part of the Flexiss group.We are service-first company offering home and business storage solutions...

  • Service Advisor

    1 week ago

    Stafford, United Kingdom Swansway Group Full time

    Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you...

  • Customer Service Advisor

    1 week ago

    Stafford, United Kingdom Tudor Employment Agency Full time

    Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke...

  • Customer Service Advisor

    13 hours ago

    Stafford, United Kingdom Tudor Employment Limited Full time

    Tudor Employment Agency are currently recruiting for **Customer Service Advisor **for our client based in **Stafford, ST16,** on a **Permanent **basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and...

  • Customer Service Advisor

    12 hours ago

    Stafford, United Kingdom Tudor Employmet Full time

    Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke...