Education Services Officer

We are recruiting an Education Services Officer in the Assessment Systems team in the Assessment Management department.

The Assessment Systems team is responsible for the maintenance and configuration of assessment-related systems, including the configuration of progression rules, data manipulation, interrogation, and department-wide reporting.

How to apply:

• Please ensure that you include a CV and a detailed covering letter with your application.

• Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience.

• Please number your points in line with the corresponding Person Specification requirement.

About the role:

The successful candidate will need the ability to source and critically analyse data, lead project workstreams and be a contact for certain areas within Assessment Management. The role will involve process mapping (including the critical interrogation of processes) and proactive design of data quality routines. Excellent IT skills are essential to this role and experience of existing University systems would be beneficial.

The role will require the ability to provide excellent stakeholder service and administrative support for assessment activities across Manchester Metropolitan University. There will be a need to establish excellent working relationships across Professional Service area, the academic community and with collaborative partners.

About the Assessment Management department:

Assessment is at the heart of what a university does, and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.

Consisting of six teams, Assessment Management work in a positive environment which encourages the development of skills and professional growth. All roles are varied, but a brief flavour of the core work of each team is listed below.

Our teams:

• Assessment Delivery – organising and scheduling exams, set-up and receipt of coursework.

• Assessment Systems – configuration of assessment-related systems, including the configuration of progression rules, data manipulation and interrogation.

• Assessment Standards – oversight of regulations, quality processes, external examining, and academic misconduct.

• Assessment Service Desk – first line stakeholder support, triaging queries via a ticketing system, phone calls and email. The role would suit someone with a passion for delivering customer service.

• Assessment Results – managing student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.

• Assessment Mitigations – oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.

Roles are based within particular teams; however, colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar.

We have a standard induction period and a buddy system to enable new starters to smoothly settle into the department.

Ideal candidate:

We are looking for someone who:

• Has excellent levels of accuracy and the ability to interpret data to come to decisions within the framework of regulatory requirements.

• Will have the confidence to take responsibility for defined areas of work within Assessment Management.

• Has a passion, ability, and experience in delivering high levels of stakeholder service and effective communication.

• Can work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects, ensuring there are no single points of failure.

• Can resolve complex queries, finding solutions using their analytical ability using agreed processes and procedures.

Our colleagues in Assessment Management emphasise below are the key traits and skills to be a successful Education Services Officer:

• 'Leadership, proactive and taking ownership'

• 'Collaborative, interpersonal and communication skills'

• 'Decision making, attention to detail and organisational skills'

For more detailed requirements of the role, please check the Person Specification attached to this job advert.

If this opportunity sounds like the right fit for you, apply today Please include your CV and a detailed covering letter with your application.

For an informal discussion about the role, please contact:

Rachael Dean, , Assessment Systems Manager

Further information:

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.