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Front of House Team Member
2 weeks ago
The Role
The Front of House Assistant is a pivotal role, assisting many areas of the business including events and restaurant service.
Passionate People
It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like The Crescent Turner Hotel. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing the "leading guest experience."
Purpose of the role
To offer all customers a personal, friendly and efficient service on every visit to The Crescent Turner hotel.
Key responsibilities
- To ensure all guests are greeted and served in a prompt and personal way
- To ensure every guest has a fantastically positive service experience
- Ensure that you have a good product knowledge on all items on the menu
- At the end of each shift, to ensure all back and front of house areas are clean and tidy
- Be fully conversant with the Weights & Measure Act 1963 and any recent updates
- To be aware of and responsible for Health and Safety, reporting any maintenance issues to relevant department managers and ensure that line managers are kept completely up to date with progress on outstanding actions
- To carry out any other reasonable requests made by the Manager and Supervisor
- To contribute ideas which will enhance the guest experience
Qualities you will possess
- Passion for what you do
- Positive and friendly with a "can do attitude"
- Attention to detail
- Ability to prioritise and organise
- Proactive
- Take responsibility for yourself
- Confident to make decisions and to stand by them
- Good negotiation and influencing skills
- Excellent communicator
- A sense of fun
What do you need to be successful?
- You need to be a people person with excellent customer service skills
- A good standard of education is required along with fluency in spoken and written English
- Experience of working in a customer facing role, ideally within the hospitality industry
- Passion for inspiring and creating amazing customer experiences
- Be a team player and be prepared to get stuck in as required
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
- Company pension
- Flexitime
- On-site parking
Experience:
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
