Casual Night Receptionist

2 days ago

St Brelade JE, United Kingdom Hand Picked Hotels Full time
Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.

We are currently recruiting for a Night Receptionist on a casual basis at L'Horizon Beach Hotel & Spa, part of Hand Picked Hotels.

The 4 AA Red Star L'Horizon Beach Hotel & Spa is situated in the scenic location of St. Brelade's Bay, one of the most beautiful beaches in Jersey. With 106 bedrooms The Grill restaurant offering panoramic ocean views, L'Horizon is the ideal setting for a romantic getaway or even an idyllic coastal wedding.

One of the highlights of this boutique beachside hotel in Jersey is the spa, including six treatment rooms, a relaxation area, a pedicure and manicure area and a sleep room.

About the role:

  • The role of our Night Receptionist is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do.
  • You are responsible for the running of the reception during the night and running the night audit to complete the days business through Opera.
  • Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
  • Build and maintain relationships within the team and ensure communication is clear between the shifts.
  • Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

  • To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
  • Confident with night auditing procedures and the knowledge of working with a hotel property management systems, ideally in Opera.
  • Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
  • Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
  • Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
  • Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Our Benefits include:

  • A competitive salary package of £15.32 per hour plus a share of service charge.
  • This role is being offered on a casual hours basis and hours will vary depending on business needs, potentially 16-40 hours per week.
  • Uniform & meals on duty provided.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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