Food & Beverage Assistant

2 weeks ago

Lechlade GL DT, United Kingdom The Lakes by yoo Full time £12,000 - £30,000 per year

The Lakes by Yoo is exclusive private development, spread across 850 acres of woodland, meadows & lakes in the Cotswold water park. Established for over 15 years, we build unique, luxury lakefront and woodland second homes. The estate also includes the Award-winning Orchard Spa, and numerous clubhouse buildings.

The Lakes Bar & Kitchen, is open to our residents, guests and local Cotswold community. It truly embraces the YOO vision of bringing a community together, with its relaxed yet delicious dining, nature-inspired rustic interior design and stunning lake views.

As a member of the team at The Lakes Bar & Kitchen, you will be the face of the restaurant, responsible for delivering exceptional service to all guests. You will ensure that guests feel welcomed and are served in a timely, courteous, and professional manner. This role requires a passion for hospitality, attention to detail, and the ability to thrive in a fast-paced environment while maintaining high service standards.

Responsibilities to include but not limited to:

· Greet and seat guests warmly, ensuring a positive and welcoming atmosphere.

· Take food and drink orders from guests and relay them to the kitchen or bar promptly.

· Serve food and beverages to guests, ensuring all items are delivered as ordered and in a timely manner.

· Be attentive to guest needs throughout their dining experience

· Maintain effective communication with the kitchen and bar staff to ensure smooth service flow.

· Assist in the coordination of table settings, clearing, and resetting tables for the next service.

· Handle any guest concerns or complaints with professionalism, escalating issues to the Head Supervisor when necessary.

· Set up the dining area before service, ensuring tables, chairs, and décor are arranged appropriately.

· Ensure cutlery, glasses, and dishes are polished, clean, and ready for use.

· Assist with the daily cleaning and upkeep of the restaurant, ensuring hygiene and safety standards are met.

· Process guest payments accurately using the point-of-sale (POS) system.

· Work collabratively with other waiting staff, bartenders, and kitchen team to ensure smooth service.

· Participate in staff briefings and meetings, staying informed of any special events, menu changes, or guest preferences.

What we're looking for:

· Previous experience as waiting staff or in a similar customer-facing role is preferred but not essential.

· Strong communication and interpersonal skills, with a focus on customer service.

· Ability to work in a fast-paced environment while maintaining a calm and friendly demeanor.

· Good organisational skills and attention to detail.

· Basic knowledge of food and beverage service, including handling dietary requirements.

· Flexibility to work shifts, including evenings, weekends, and holidays.

· A genuine passion for hospitality and providing outstanding guest experiences.

· Friendly, approachable, and confident in interacting with guests.

· Proactive and able to anticipate guest needs.

· Professional appearance and a commitment to maintaining a high standard of service.

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: £12.21 per hour

Expected hours: 4 – 45 per week

Benefits:

  • Employee discount
  • On-site parking

Work Location: In person

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