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helpdesk technician

3 weeks ago

London, Greater London, United Kingdom IRIUM Full time £45,000 - £55,000 per year

At IRIUM, we care about helping you pursue your dreams.
Get ready to achieve your goals — and always remember to enjoy the journey along the way.

We are currently looking for a
Helpdesk Technician
to join our team
on-site in London
, collaborating on a project for a
leading international banking organization
.

What do we expect from you?

  • Education in Computer Science, Systems, or a related field
  • At least 3–4 years of experience as a Helpdesk Technician
  • Solid knowledge of Windows (and/or macOS) operating systems, Office 365, Active Directory, networks, and hardware
  • Experience using ticketing tools (Jira, GLPI, ServiceNow, Remedy, etc.)
  • Ability to diagnose and resolve incidents independently
  • Strong communication skills and user-oriented mindset

Your main responsibilities as a Helpdesk Technician:

  • Be part of the IT team, acting as the first point of contact for technical incidents
  • Provide support to users on the use of computer equipment, corporate applications, and communication tools
  • Manage users and permissions in Active Directory, Exchange, Microsoft 365, VPN, etc
  • Handle incidents through ticketing systems (logging, tracking, and closing)
  • Escalate incidents to higher support levels when necessary

What do we offer when you join us?

  • Permanent contract directly with IRIUM
  • 100% on-site position in London
  • Salary range based on experience and project fit
  • Flexible compensation package (health insurance, meal vouchers, transport, and childcare)
  • 23 vacation days
  • Great working environment
  • Unlimited access to top-tier IT training through our open learning platform
  • Employee benefits club with direct discounts and thousands of offers on brands, hotels, travel agencies, cinemas, clothing, and more

IRIUM is made up of professionals who are proactive, dynamic, and solution-oriented.

Our core values are
responsibility and commitment to doing things right
— that's the spirit we look for. Whatever your age or background, if this sounds like you,
this is your company
Let's build the future together. Shall we talk?

At IRIUM, we stand for a world free of stereotypes and limitations.

We believe in
equality for all
— principles reflected in our
Equality Plan
and
Code of Ethics
, ensuring equal treatment and opportunities regardless of personal, physical, or social conditions.

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