IT Support Specialist

24 hours ago

Bristol, Bristol, United Kingdom Aspris Full time

Are you interested in being part on an exciting journey with one of the UK's leading providers of specialist education and care services?
Do you want to work for a business who are committed to getting the best out of their staff both personally and professionally?
Reporting into the Deputy IT Support Services Manager, we are currently seeking an IT Support Specialist to be responsible for delivering IT helpdesk services to the company. This is a fantastic opportunity to allow someone to develop and learn within a supportive IT team and to make a huge impact across the business.

Key Responsibilities

  • Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk
  • Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st/2nd line resolution is achieved wherever possible
  • Escalate high-priority incidents to the Senior IT Support Specialist/Deputy IT Support Services Manager/IT Support Services Manager and consult with the Head of Technology
  • Take on additional tasks and workload from the senior staff as workload dictates and during the period of company acquisitions
  • Contribute to service improvement projects as required
  • Take full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained in the IT Helpdesk System
  • Analyse and resolve incidents from all areas of the business within agreed service levels whilst ensuring immediate resolution is achieve wherever possible
  • Provide support for a range of hardware (PC's, laptops, mobile phones, switches & routers) and user administration within Office 365
  • Carry out on-call duties if required
  • Involvement in the commissioning of IT equipment across the Group and be willing to attend sites as and when necessary, including central office

Knowledge & Experience

  • Extensive knowledge of Microsoft products. Experience working with the administration of Office365.
  • Extremely proficient in all types of hardware platforms and able to support bespoke software following training.
  • Proven ability to work to tight timescales and work both individually and as part of a team.
  • Excellent written and verbal communication skills are vital.

Required 2+ years' experience in an IT Helpdesk environment and be experienced in troubleshooting issues with PC hardware and peripherals. Current full UK driving license, covered for business use on own vehicle is useful but not required. Some visits to sites and central support function offices.

  • Customer Support Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom Xpos Full time £26,000 - £27,000 per year

    Customer Support Specialist — Hybrid (North Bristol)Full-time | Permanent | £26,000–£27,000 per yearHybrid working (office located in North Bristol, BS10 7TP)About UsAt Xpos, we're passionate about helping golf retailers run smarter, more connected businesses. Our innovative retail management platform simplifies stock control, sales, and customer...

  • Systems Support Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom University of the West of England Full time £25,000 - £40,000 per year

    Job Description This role will work as part of a small team covering and supporting the ACE Faculty's IT specialist systems and platforms. This role, through the team will link with central UWE ITS back end systems with day to day operations. The role will be based at our City Centre Campus (Bower Ashton)as part of the Creative and Technology based programme...

  • Business Support Specialist

    7 days ago

    Bristol, Bristol, United Kingdom MBDA Full time

    We have an exciting and rewarding opportunity for a passionate individual to join the UK Support Function team. Salary: Circa £35,000 depending on experienceDynamic (hybrid) working: 2-3 days per week on-site due to workload classificationSecurity Clearance: British Citizen. Restrictions and/or limitations relating to nationality and/or rights to work may...

  • Systems Support Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom University of the West of England Full time £25,000 - £40,000 per year

    Job Description This role will work as part of a small team covering and supporting the ACE Faculty's IT specialist systems and platforms. This role, through the team will link with central UWE ITS back end systems with day to day operations. The role will be based at our City Centre Campus (Bower Ashton) as part of the Creative and Technology based...

  • School IT Support Technician

    5 days ago

    Bristol, Bristol, United Kingdom Soltech IT Ltd Full time

    Field-Based School IT TechnicianLocation: Bristol / Somerset AreaSalary: £28,000 – £32,000 per annumBonus & Commission:Up to £1200 annual bonusIndividual and team commission schemes availableSchedule: Monday to FridayAbout UsSoltech IT is a trusted provider of IT support and services to businesses and schools across the South West of England. We...

  • Freelance Specialist Mentor

    2 weeks ago

    Bristol, Bristol, United Kingdom Yorlinc - Assessment & Training Full time

    YorLinc provide a range of support to students in receipt of DSA (Disabled Students' Allowance) throughout the UK. We have provided accredited assessments and personalised training to students with specific learning difficulties, mental health problems, sensory impairments and physical disabilities for over 20 years. Due to the expansion of our services, we...

  • Training Specialist

    1 week ago

    Bristol, Bristol, United Kingdom Babcock International Group Full time £40,000 - £80,000 per year

    HeaderJob Title: Training SpecialistLocation: Plymouth, Devon + Ashton Vale, Bristol + Hybrid Working ArrangementsCompensation: Competitive + BenefitsRole Type: Full time / PermanentRole ID: SF68754Design Training That Powers Defence CapabilityAt Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as...

  • Commercial Specialist

    5 days ago

    Bristol, Bristol, United Kingdom Babcock Full time

    Job Title: Commercial SpecialistLocation: Ashton Vale, Bristol + Hybrid Working ArrangementsCompensation: Competitive SalaryRole Type: Full time / PermanentRole ID: SF68763At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Commercial Specialist.The roleAs a Commercial Specialist, you'll have...

  • Principal Research Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom GKN Aerospace Careers Full time £80,000 - £120,000 per year

    Fantastic challenges. Amazing opportunities.GKN Aerospace is reimagining air travel: going further, faster and greener Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're...

  • Principal Research Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom GKN Aerospace Full time £60,000 - £120,000 per year

    Fantastic challenges. Amazing opportunities.GKN Aerospace is reimagining air travel: going further, faster and greener Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're...