Senior Director, EU PMO Lead

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Manages the execution of projects in accordance with organization's project management methodology. Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects. Defines project resources, performance reviews and post implementation evaluations. Takes ownership of the successful implementation of a set of projects. Manages the work of project managers and liaises with regional business unit leaders to ensure strategic initiatives are executed to drive value for the international business. Advises on the most complex or critical projects; monitors progress and performance against the project plan; identifies and resolves operational problems and minimizes delays. Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.

• Oversees a team of project management professionals that lead and direct planning, execution, controlling, reporting and communication of complex and unique projects supporting the European business leaders. Directs activities to ensure successful project delivery to clients (internal and external) and project portfolio is within the annual budgeted plan. Sets department priorities, communicates progress and ensures ongoing alignment to the organization's strategic objectives.

• Manages, monitors and evaluates the execution of projects with a span of influence that typically require working within multiple business segments and/or across corporate shared service resources. Ensures project completion within agreed timelines, scope, effort, and quality. Monitor and report project risks that can lead to missed service levels to senior leadership and other stakeholders. 

• Designs, implements, and conducts analysis of project reporting used by senior management in regard to project timeliness, resource capacity, client demand, and resource utilization. Reporting includes project resource allocation, financials/budget, risks, variances, etc. for multiple and varying initiatives / projects.

• Ensures staffing and project assignments align with existing and new business projections.Define methods to track financial and effectiveness measurements and monitor utilization to achieve revenue plans.

• Keeps senior stakeholders informed of project status by providing regular updates ranging from monthly development or project stack status, status of large internal initiatives, productivity and utilization rate reporting, timeliness to delivery key performance indicators, and quarterly metrics that measure effectiveness. Develops communication practices to ensure the communication from project management staff to their respective clients is accurate, timely and effective.

• Leads, develops and maintains mutually supportive relationships with clients, colleagues and third parties. Oversees the support of multiple client relationships from a project perspective and ensures constructive communication is delivered through reporting and / or meetings. Leverages senior relationships in resolving critical issues. Participates in internal / external forums / meetings to enhance services, build relationships and improve processes. Span of influence that typically require collaborating and working across the enterprise and client / partner organizations.

• Accountable for the overall project management support of multiple clients (internal and external). Develops an understanding and educates teams on clients' business models, goals and strategies. Creates and leads efforts to provide solutions and direction to achieve desired results. Monitors and evaluates progress and outcomes against client expectations. Ensures the client's needs are appropriately represented.

• Serves as a central point of escalation for non-routine project management issues related to process and project delivery to ensure satisfactory outcomes. Conducts conflict management with all levels internal and / or external stakeholders to include negotiation, conflict resolution, and problem-solving for projects having the potential for varied and complex scope change(s).

• Drives continuous process improvement related to a wide range of business services, methodology and project processes to reduce cost, improve quality and service levels for the clients (internal and external). Partners with other project management leaders to ensure standards and priorities are aligned for project portfolio management. Defines scope of process change, trains on and resolves issues related to process improvement.

• Directs and oversees the governance framework and reporting for project delivery and business needs. Ensures activities are compliant with governance. Serves as authority on project management leading practices within the organization. Selects, approves, and/or recommends project management tools. Establishes best practice guidelines and instructions for implementing project management tools. Guides and recommends training for project teams as they learn and adopt project management best practices in their projects.

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

• Typically a minimum of 10 years

• Related professional experience including a minimum of 5-6 years experience in a managerial position.

Preferred Qualifications

• Prior Global Payments, payment or technology industry experience is preferred.

• PMP or equivalent Project Manager accreditation

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact