Contracts Administrator Team Leader

2 weeks ago


Potters Bar EN, United Kingdom 7e179cbc-14c8-4691-a795-b3964945ddc1 Full time £32,000 - £35,000 per year

Arnett International is hiring a Contracts Team Leader to support the smooth running of key service and maintenance contracts within our call centre. You'll oversee a small team of administrators, manage performance against KPIs and SLAs, coordinate with engineers, and act as a point of contact for client queries and escalations.

Essentials

Candidates must have experience working in a fast-paced call-centre or service-focused environment, with strong organisational skills and confidence managing workload across multiple contracts. Team-leader or senior-administrator experience is essential, including supporting or supervising others, handling escalations, and maintaining compliance and service levels. You'll need excellent communication skills and be comfortable working with internal teams, clients, engineers and contractors, along with good IT skills and accuracy when updating systems.

If you have worked in repairs / maintence before that would be beneficial

Working hours

8am to 5pm, Monday to Friday, 30-minute lunch, 42.5-hour week

Annual leave

20 days per year, plus bank holidays

Job Types: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Application question(s):

  • Have you worked in Responsive Repairs before?

Experience:

  • Admin Management : 3 years (preferred)

Work Location: In person



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