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Service Designer/User Experience

2 weeks ago

London, Greater London, United Kingdom NTT DATA Full time £60,000 - £100,000 per year

About NTT DATA and Tangity

NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.

Tangity – Part of NTT DATA, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.

Why Join Us

At Tangity, we believe in designing with purpose and delivering with impact. You'll join a growing design community embedded within a global consultancy, working on services that matter—with clients who are committed to transformation. We support your personal and professional development through mentoring, training, and a culture that values experimentation and learning.

Join us to humanise complexity—and help shape better systems, services, and experiences for everyone

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

As a Service Designer / User Experience (UX) Hybrid at Tangity, you'll play a key role in shaping human-centred experiences across sectors such as banking, insurance, and public services, working within agile, cross-functional teams. With 8+ years of experience in service design, UX, or user research, you'll bring expertise in understanding user needs and translating complex business and organisational challenges into clear, actionable design solutions.

You'll lead end-to-end design and research activities, from framing challenges and synthesising insights to developing service blueprints, prototypes, and journey maps that drive strategic decisions. Working closely with designers, researchers, and product teams, you'll ensure solutions are inclusive, accessible, and grounded in evidence and user insight.

Applicants must be clearable and be able to demonstrate their work through a portfolio.

Must Have:

  • 8+ years of relevant experience in service design, user experience, or human-centred design
  • Strong portfolio demonstrating strategic impact, storytelling, and end-to-end delivery across digital and service experiences
  • Proven expertise in user-centred design principles, service design methods, and research methodologies
  • Experience working within agile, multidisciplinary teams, collaborating with designers, researchers, and developers
  • Skilled in planning, facilitating, and synthesising research and design activities independently
  • Able to translate insights into actionable design concepts and influence decision-making at all levels
  • Confident in facilitating workshops, co-design sessions, and engaging senior stakeholders
  • Familiar with accessibility standards (e.g. WCAG) and inclusive design and research practices
  • Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)

Nice to Have:

  • Experience working with or alongside the UK public sector or to GDS (Government Digital Service) standards
  • Exposure to digital service delivery, design systems, and cross-channel experience design
  • Degree in Service Design, UX, HCI, Psychology, or a related discipline

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here: Global IT Services Provider & Consultant | NTT DATA

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.