Senior Product Manager, Client Services

Job Profile
This is an exciting opportunity for a Senior Product Manager to lead the continued evolution of Vista Global's Client Services technology ecosystem.

The Senior Product Manager, Client Services, is responsible for shaping the strategy, roadmap, and delivery of platforms and tools that empower Vista's global Client Services organization. This role ensures that the systems supporting trip management, member communications, and service delivery enable a seamless, world-class experience for Vista's clients.

Your Responsibilities
The ideal candidate combines product management expertise with a deep understanding of operational processes, service excellence, and data-driven decision-making. Operating within the Product Management organization, this position collaborates closely with Engineering, Design, and cross-functional business teams to deliver innovative, high-impact products that enhance efficiency and client satisfaction.

• Define and drive the product vision and roadmap for the Client Services vertical, ensuring alignment with Vista's strategic and operational goals.
• Partner with stakeholders across Client Services, Sales, and Operations to identify business needs and translate them into scalable technology solutions.
• Lead the discovery and requirements-gathering process, converting business objectives into detailed product specifications, user stories, and acceptance criteria.
• Collaborate with Engineering and UX/UI teams to deliver intuitive, efficient tools that streamline communication, workflow, and trip execution.
• Use data and analytics to inform prioritization, track KPIs, and evaluate product performance. Manage and prioritize the product backlog, balancing business impact, technical feasibility, and user value.
• Facilitate Agile ceremonies such as sprint planning, backlog refinement, and retrospectives to ensure transparency and delivery momentum.
• Partner with QA and Client Services leaders to plan and conduct user acceptance testing (UAT) and ensure high-quality product releases.
• Proactively identify risks, dependencies, and process bottlenecks, ensuring timely issue resolution.
• Collaborate with Product leadership to forecast and allocate resources across initiatives, maintaining focus on business value.
• Act as the product representative in cross-functional discussions and leadership meetings, communicating roadmap progress and outcomes.
• Mentor Junior Product Managers and contribute to the continuous improvement of product development practices within the team.

Required Skills, Qualifications, And Experience

• Minimum of five (5) years of experience in Product Management, with at least two (2) years leading enterprise-scale or service-oriented technology products.
• Proven experience developing or managing client-facing service tools, CRM systems, or workflow platforms, within a global operations environment.
• Deep understanding of end-to-end service processes, including quoting, trip execution, and customer relationship management.
• Strong analytical and strategic thinking skills, with experience leveraging data and KPIs to guide product decisions
• Hands-on experience working within Agile software development methodologies.
• Proficiency in tools such as Jira, Confluence, Salesforce; experience with collaboration and analytics tools (Asana, Power BI, Tableau) is a plus.
• Excellent communication, presentation, and stakeholder-management skills.
• Ability to lead cross-functional teams and manage competing priorities effectively.
• Ability to operate autonomously and influence stakeholders across multiple regions and business units.
• A proactive, user-centric mindset with a passion for improving client and employee experiences through technology.