IT Support Engineer

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary:
Director of IT Operations for the IT Operations at Perforce is searching for an IT Support Engineer to join the team. Individuals at this level are continuing to develop their knowledge and expertise. Works on IT problems of moderate scope. Assist internal customers in hardware and software troubleshooting and minor repairs on Perforce desktops. Will manage the onboarding and offboarding process in relation to desktop support. Performs updates, repairs, upgrades, backups and other maintenance tasks.

Responsibilities:

• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
• Provide installation, configuration and support of desktop computers, peripheral equipment and software
• Processes the onboarding and offboarding process in relation to IT support
• Performs updates, repairs, upgrades, backups and other maintenance tasks.
• Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner
• Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
• Rebuild, configure and repair desktop equipment as needed
• Perform routine updates of desktop hardware and software
• Research IT purchase requests, obtain approvals, request PO's, and receive / distribute equipment
• Conduct annual hardware/software inventory
• Perform annual license updates and routine database updates of antivirus software
• Provide IT support at Perforce events and company meetings as needed

Requirements:

• Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise
• Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
• Highly motivated self-starter – able to work quickly and independently with minimal supervision
• Ability to communicate clearly and concisely, both orally and in writing
• Strong sense of achievement and willingness to contribute to a dynamic team environment
• Familiarity with VMWare and virtual machines a plus

Come work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well
. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today

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EOE & Belonging Statements | Perforce Software
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