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Hotel Receptionist

2 weeks ago

Southampton SO PD, United Kingdom Hunters Inn Pub Full time £12,500 - £13,000 per year

Job Description

Job Title: Reception

Location: Southdowns Country Club

Reports to: House Manager

Salary: Competitive (Based on experience)

Start Date: As soon as possible

Contract Type: Zero-Hour

Purpose of the Role

The Receptionist is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and professional atmosphere at Botleigh Grange Hotel & Spa. You will be responsible for delivering exceptional guest service, managing check-in and check-out procedures, handling enquiries, and supporting the smooth running of the front office. This role requires excellent communication skills, strong attention to detail, and a friendly, guest-focused approach.

Key Responsibilities

  • Welcome guests warmly upon arrival and ensure a smooth check-in/check-out process.

  • Manage reservations, guest profiles, and room allocations using the hotel's PMS.

  • Handle phone calls, emails, and guest enquiries in a professional and timely manner.

  • Provide accurate information about the hotel, facilities, local attractions, and services.

  • Process payments, issue invoices, and maintain accurate billing records.

  • Liaise closely with housekeeping, F&B, and maintenance teams to coordinate guest needs.

  • Assist with concierge-style tasks such as taxi bookings, directions, or recommendations.

  • Maintain a tidy, organised, and professional-looking reception area.

  • Handle guest complaints calmly, efficiently, and in line with company procedures.

  • Follow all security, data protection, and health & safety guidelines.

Key Relationships

  • House Manager / Director of Operations

  • Housekeeping Team

  • Food & Beverage Team

  • Maintenance Team

  • Guests and Visitors

Education / Qualifications

  • Basic literacy and numeracy C

  • Hospitality or customer service training

Experience

  • Previous customer service or reception experience

  • Confident using computers and email

  • Experience in a hospitality environment

  • Experience with PMS systems (e.g., Zonal, Opera, Cloudbeds)

Skills & Competencies

  • Excellent communication & customer service

  • Professional appearance and attitude

  • Ability to upsell rooms & services

  • Local area knowledge

  • Multitasking and problem-solving abilities

Other Requirements

  • Right to work in the UK

  • Flexibility to work shifts, weekends & bank holidays

  • Driving licence

  • Additional languages

Job Types: Full-time, Part-time, Zero hours contract

Pay: £12.50-£13.00 per hour

Benefits:

  • Free parking

Work Location: In person