Hospitality Co-Ordinator

CMS is looking for an experienced Hospitality Co-Ordinator to join our facilities team in Edinburgh.

About The Role
As a Hospitality Co-Ordinator you will be responsible for client and staff hospitality.

Your primary value in the role will be to ensure a 5-star standard of service is performed and make that all important first impression by demonstrating a high level of customer care and professionalism. You will support CMS in the service co-ordination and implementation of catering and room set ups for the Client Meeting spaces and maintaining staff breakout areas. Utilising all support available in the role you will co-ordinate all requests with Reception and Facilities to provide high quality services to deliver operational excellence.

In this role, you can expect to get involved in a variety of work including:

• Set up meeting rooms with catering and lunch/breakfast orders
• Ensure meeting rooms, the client self service and staff breakout areas are maintained to a very high standard
• Ensure meeting rooms are cleared and reset in a timely manner
• Perform and log daily checks within the meeting room suite and client self service area
• Provide high quality, reactive and pro-active support to these meeting rooms
• Check and order supplies/catering regularly. Complete stock/food orders with suppliers and control stock and reduce waste
• Ensure fridges and consumables in Servery, Client self service and staff areas are adequately stocked, dishwashers refreshed and coffee machines maintained as per schedule
• In collaboration with Assistant Facilities Manage regularly review suppliers and co-ordinate any changes to products
• Assist with client queries in person, by email or via telephone
• Ensure the Servery is always kept clean and tidy
• Take responsibility for Health and Safety within the remit of your role and work closely with the extended Facilities Team to ensure compliance
• Provide cover for reception during absences or holidays
• Be available to support out-of-hours and weekend events when required

This list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests made by your Line Manager.

About You
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• We are looking for an experienced Hospitality Co-Ordinator who is immediately available
• Good customer service skills with ability and confidence to work autonomously or in a team
• A positive attitude with an appetite for excellent customer service and a professional demeanour
• Effective communication skills, both verbal and written
• Patience and composure under pressure, ensuring a calm and efficient approach in busy environments
• Strong knowledge of food hygiene standards, with proven experience in handling food and beverages (essential requirement)
• Proficiency in using IT equipment and software programs, ensuring smooth operational support

This is a fully office-based role due to the nature of the responsibilities involved.

What's in it for you?
Benefits
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.