Assistant Guest Services Manager

Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description
Portico have an amazing opportunity available for an Assistant Guest Services Manager, to join our brand-new team based at the City offices of a global consultancy firm.

We take great pride in being the service partner selected to deliver an intuitive service, with careful planning and faultless standards. Our guest services team will need to have a special can-do, flexible approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity.

The new Assistant Guest Services Manager will join an existing team who play a key role in several areas, based around the meet and greet provided to the firm's staff and visitors, as well as the management and facilitation of meeting rooms, handling of incoming telephone calls, emails, and queries.

Not only will the Assistant Guest Services Manager help the Guest Services Manager to oversee the team, managing the supervisors to train, develop and coach team members and ensure the highest level of customer service is consistently provided. They will offer statistics and strategic oversight of the guest services account and help the Guest Services Manager to review and evolve the client experience and journey. To do this successfully, they will need to understand the client, contract service level agreements and monitor the team to ensure their delivery of service is in line with the agreed upon criteria.

They guide the guest services team through the full employee lifecycle. From overseeing the recruitment process, holding performance-based and welfare discussions, through to conducting exit interviews with leavers.

As this is a new contract for Portico, there will undoubtably be room for the team to identify innovative and efficient ways to add value to our services, upholding and improving on the already world class offering provided by the team. This is an amazing opportunity to be a part of something special

Hours: 40 hours per week, with rotating shifts between 7:30am-7pm, from Monday to Friday

Salary: £48,000 per annum

Qualifications
To join the team, you will be an efficient and organized team player with strong communication skills.

A high level of personal presentation and a proactive approach will be valuable for our new Assistant Guest Services Manager, as well as the natural desire to embrace change.

A customer-focused approach is imperative for this role, so the successful candidate will have some experience in delivering a top end level of customer service, within an environment that has extremely high expectations.

Experience of Managing a large and diverse team within a similar environment is also essential, as well as familiarity with disciplinary and HR discussion protocol.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.