Customer Care Operative

2 weeks ago

Ringwood, Hampshire, United Kingdom KAMM CIVIL ENGINEERING LIMITED Full time £20,000 - £40,000 per year

Role:
Customer Care Operative

Location:

Head office – Ringwood, Hampshire & various sites across the South of England

Summary:

Attend to appointments for remediation of reported defects and complete repairs to a high standard.
Contribute to the Customer Care Team by providing great customer service to all our customers, ensuring all raised repairs are completed in a timely manner and to a high standard.

Kamm Group

Site engineers Adam McCormack and Keith McWilliams founded the civil engineering division of KAMM Group over 25 years ago.

Since then, the business has developed a strong reputation as a leading civil engineer and residential service provider, offering affordable, first-class services.

Today, we're proud to employ over 

4

00 qualified personnel. Covering a range of aspects of civil engineering, from bulk excavations to complex civil structures, our services have developed significantly over the years.

Due to continued growth, we are looking for a talented
(Insert Job Title Here)

to join our team based at our Head Office in Ringwood, Hampshire

Our values:

KAMM believes strongly that investing in people is investing in the future.

All personnel receive KAMM specific training and support, ensuring that the standard of work produced is not only to the standards required by the client, but meets local and national standards. As such, KAMM has incorporated the wealth of knowledge within the company to create a KAMM Quality Booklet. This ensures that whatever site, whatever worker, everything will be built to the same exacting standard. Investing in people doesn't just mean training to KAMM, it means understanding individuals and helping them to prosper at home as well as at work

Benefits:

  • Opportunity to work in a growing team environment, with experienced, proactive forward-thinking leadership.

Roles and Responsibilities:

· Carry out inspection and rectification of groundworks defects

·
Take instruction from the Customer Care Manager and ensure all customer appointments are attended on time and in a professional manner

·
Superb interpersonal and communication skills; working with your team, external customers, sub-contractors, third party builders and their respective teams to resolve & rectify problems

· Keep accurate records and photographs of all issues attended to

· Ensure NHBC, Health and Safety, PPE, RAMS and customer care SLAs are abided by

· Work closely with site teams and provide support as and when required

·
Ensure work vehicle is kept clean, presentable and road worthy and any issues are reported for prompt repair

Essential Competence and Training:

· Full UK Driving Licence

· UK Right to work

· Valid CSCS Card with a minimum of 2 years groundwork experience

· General IT skills

· An understanding of construction drawings

· Knowledge of NHBC regulations

Desired:

· First Aid

· Street Works

· Experience with CCTV survey & high powered jetwash

· CPCS or NPORS

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