Customer Service Representative

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Avensys Consulting UK Full time

Role: Customer Service Agent

Location: Newcastle Upon Tyne - Onsite Working

Type: 06 Months Contract – Inside IR35

Rate: 20-24 GBP Per Hour (Depend on Experience)

OT: 1.5 Times of Rate

DT: 2 Times of Rate

No of positions: 2

Working Hours: 37.5hrs a week

Required:

- Call Centre/Contact Centre Experience

- Customer Service Experience

- Financial Customer Service Experience

- Personal Loans Service Experience

- Customer Records Management

  • Acting as first point of contact for Personal Loans account holders via inbound calls
  • Take responsibility for managing customer information in line with GDPR experience
  • Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
  • Striving to ensure a first-outcome resolution for our customers
  • Able to work in a fast-paced environment while ensuring that processes & procedures are followed
  • Can ensure that customer records are kept accurate and up to date
  • Able to achieve Key Performance Indicators such as Average Handling Time


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