Customer Service Advisor

Overview
Contract: Permanent
Location: Hybrid Working (Head Office: in Quorum Business Park, Newcastle upon Tyne
This is a hybrid working role, so you'll need to be able to work from our Head Office a minimum of once a week and Training is full time on site (7 weeks).
Hours per week: 37
Salary: Starting at £24,727 progressing to £26,154 when fully competent in the role
About The Role
Do you have excellent customer service skills?

Do you want to work as part of a dedicated and engaged team?

We're excited to be looking for
Customer Support Advisors
to join our
Customer Support
team.

The Customer Support Advisor is a critical role, supporting our centres and learners through inbound contact using phone, email, and live-chat channels. We're proud of the service that we offer to our customers, and are looking for individuals who are passionate about, and have experience of delivering, excellent customer service.

You'll assist NCFE in driving outstanding levels of customer service to all our customers and stakeholders by answering enquiries, providing product information and responding to enquiries.

This role will be responsible for actively engaging with customers to provide them with first class customer support, assistance and technical advice, including general enquiries and administration support.

The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers as well as identifying and following up new business opportunities to generate additional revenue.

We'd love to hear from you if you offer the following:

• Excellent telephone manner; written and oral communication skills, including good grammar and spelling as well as interpersonal skills
• Experience of working within a customer service role (this might include telephone, email, face to face and/or webchat service)
• Demonstrable skills and knowledge of MS office (or similar IT systems)
• Ability to work under pressure within a fast-paced environment
• Goal orientated and self-starter attitude
• Ability to work under minimal supervision

Feeling inspired? Read the full
Job Description
to find out more.

What will we offer you in return?
Below are just some of the fantastic benefits we'll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure
• YOU celebration day to celebrate your birthday or another life event
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
• Learning and Wellbeing fund of up to £200 per year
• £400 towards any NCFE accredited qualifications per year
• Up to 20 Volunteering hours per year
• Flexible working culture with a hybrid working approach
• Early finish on a Friday at 4:30pm to start your weekend early
• Health cash plan through Westfield to claim towards health costs such as dental and optical
• Tech and Home scheme with savings at Currys and IKEA
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
• Pension of up to 9% employer contribution when you contribute 3%
• Death in service payment worth 4 x your salary

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE .

Shape real change with an NCFE career
Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

Want to know more? Take a look at our website

How To Apply
Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.
Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Wednesday 5 November 2025
Interviews: 1 st stage will be an initial telephone conversation, 2 nd stage will be held on Friday 14 November 2025 via an Assessment Centre at our Head Office in Newcastle upon Tyne
Start Date: Monday 5 January 2026
Equality, Diversity and Inclusion (EDI) statement
We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.