Senior Support Worker

Job Introduction

We are looking for motivated people who are passionate about providing outstanding care quality for adults with learning disabilities.

We specialise in supporting adults with complex needs, profound and multiple learning disabilities, and behaviours that challenge. Our mission is to promote opportunities, independence and choice so individuals can thrive, and our vision is to be leaders in providing innovative and inspirational care and support.

Hawthorn House is a residential care home service, for up to twelve Adults with a learning disability .

We have 3x positions available: 1x 30hrs and 2x 20hrs.

You can learn about our services via our Facebook page:

You will be expected to work flexibly across the week according to business need, undertaking a range of shifts that may include weekend, and bank holiday working. This role is a waking night role, where you are expected to remain awake and alert on duty. Rotas are subject to change depending on business need.

Although this role is based primarily at Hawthorn House in Lichfield there may be times when you are expected to work flexibly across Provider Services, including different care settings, delivery approaches, and locations, as required.

Main Responsibilities

You will:

• Deliver excellent person-centred support in an innovative, flexible, responsive, and strengths-based manner
• Act as a Link Worker for the people we support by contributing to the on-going assessment, development, delivery, and review of person-centred support plans.
• Oversee medication administration and support with personal care
• Deliver the manual handling requirements including use of equipment, physical intervention skills, and active participation in person-centred activities
• Manage a team of Support Facilitators and as the most senior person on duty and responsible for resolving problems and ensuring the smooth running of the shift.
• Be responsible for the creation and management of rotas.

The Ideal Candidate

We are looking for people who are passionate about providing outstanding care quality for adults with learning disabilities. Our aspirations are to receive an 'outstanding' rating with the CQC, and we are looking for someone who shares our values, ambitions, and vision.

What you will bring:

• NVQ Level 2 in a relevant discipline(s)
• At least two years' experience in a direct support role through either work or life experience.
• Experience of working in a team
• Experience of administrating medication
• A basic understanding of the legislative and regulatory framework affecting vulnerable adults, including The Care Act Safeguarding, Liberty Protection Safeguards, Mental Capacity Act, and the regulatory requirements of the CQC
• Knowledge of risk management and positive risk taking
• Be enthusiastic about working with people with learning disabilities and autism
• Be caring, sensitive and patient while supporting people to be as independent as possible.
• ICT skills to complete digital record keeping
• Physically able to assist with personal care and support needs, which will include moving and handling, the ability to support people who use a wheelchair in the community, and the ability to support behavioural needs.
• Ability to manage and support staff, whilst actively engaged in care and support activities.
• Sound judgement and the ability to resolve day-to-day problems, emergencies, and issues without access to more senior staff.

Interviews will be held: Thursday 4 December 2025.

Please note that this role will require an enhanced DBS check and a pre-employment health assessment as part of the onboarding process.

This role is regulated by CQC, and it is a requirement that we obtain FULL employment history, from leaving secondary school. Please note should you be invited to interview for this role, this information will be required.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you'll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that's why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.