Customer Campaign Analyst

Company Description
VodafoneThree:
Customer Campaign Analyst

Location:
Reading + Home (*Hybrid/*Homebased Working)

Salary:
Excellent basic salary plus bonus and Three benefits

Working Hours:
Full time 37.5 hours per week – Monday to Friday – core hours between 10.00am and 4.00pm

Duration:
Permanent

• Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are
We're here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built – today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares – about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters – and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Job Description
We're looking for a highly motivated and data-driven
Customer Campaign Analyst
to join our Customer Value Management (CVM) team. This is a pivotal role in driving value from our customer base through targeted, data-led marketing campaigns. Working in an agile delivery model, you'll support the Senior Manager in delivering accurate campaign performance reporting, deep-dive analysis, and tracking the value generated by our CVM initiatives.

You'll play a key role in ensuring our campaign strategies are insight-led, continuously optimized, and aligned with our broader business goals.

You'll play a key role in ensuring our campaign strategies are insight-led, continuously optimized, and aligned with our broader business goals.

Key Responsibilities

• Campaign Reporting & Analysis Own and maintain campaign reporting and insights for the Broadband and PAYG squads, including regular performance updates and in-depth post-campaign analysis.
• Dashboard Management & Automation Maintain and enhance self-serve Tableau dashboards for X-Sell and PAYG campaigns. Manage a Python-based automation process that updates dashboards and saves ~3 hours of manual work monthly.
• Strategic Test & Learn Identify and recommend test-and-learn opportunities (e.g. new offers, channels, or copy), backed by data. Support the design and analysis of robust testing frameworks, including A/B tests.
• AEP Campaign Reporting Contribute to the development of a new suite of Tableau dashboards to support reporting on our AEP journey-based campaign approach.
• Data Quality & Integrity Monitor live campaigns to ensure data volumes and delivery labels are accurate. Proactively raise and manage any data quality or campaign build issues.
• Customer Segmentation & Control Groups Input segment codes into campaign briefs to enable detailed analysis. Advise on control group strategies to ensure statistically valid results.
• Cross-Functional Collaboration Build strong relationships with teams such as Digital to encourage knowledge sharing and reduce siloed working. Lead regular performance calls with squads to review results and share insights.
• Insight Library Management Own and maintain the CVM Insights Library, ensuring historical post-campaign analysis is well-organized and accessible to inform future planning.

Qualifications

• CRM/CVM Expertise: Proven experience in customer marketing analysis within a B2C environment, with a strong understanding of CRM and CVM principles.
• Technical Proficiency: Skilled in SQL, R, or Python for data querying, and experienced with reporting tools such as Tableau or Power BI.
• Analytical Rigor: Capable of designing and evaluating statistically sound testing frameworks, including A/B tests, to drive campaign effectiveness.
• Insight Translation: Adept at turning complex data analysis into clear, actionable business recommendations that influence strategy.
• Learning Mindset: Naturally curious and proactive, with a passion for data and a commitment to evolving technical skills through continuous learning.

Worried that you don't meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Additional Information

What We Offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid 'personal' days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree