Farm Management Support Team Lead

Role Description

The Team Lead FMS leads a team of Farm Management Support Specialists. This person ensures that the services and support meet the Lely standards and are in line with Lely value proposition, the Lely ways of working and the Lely Global Manual. They are also responsible for personal development of the team. The Team Lead can also contribute to the tasks.

Towards Cluster Business Teams

• You are responsible for the daily coaching and management of the Farm Management Support Specialists.
• Set goals for the team, in line with company goals and values from both competence and Business Teams (together with the manager proposition of the Business Team in the Cluster)
• Domain expert able to support the teams on their day to day service support.
• Responsible for planning and distributing different Farm Management Support projects and activities amongst the different Farm Management
• Support Specialists responsible development and improvement of support quality by Lely Center in your domain and thus improving customers satisfaction.
• Co-responsible (together with the Manager Service Support) for delivering input for the Cluster 5 – year plan on Lely Center FMS start up and service goals.

Towards Lely International

• Collaborating on new product validations with your cluster.
• Transfer regional field knowledge back to Lely International and vice versa.
• Regular collaboration with Lely International FMS to improve training, products and services.

Main tasks
Training And Support

• Establishes the needs of Lely Center FMS advisors and the demands that come from the field, including mutual; farm, visits.
• Follow training as part of a train the trainer program by the Lely Academy.
• Trains Lely Center FMS Advisors on the best use of Lely products and the total proposition, using the Lely Academy training curriculum.
• Ensures the Lely Center FMS Advisors are qualified and certified.
• Collaborates with Lely International upon request on the creation of training content.
• Provide support to the Lely Center resolving tickets and answering to questions and field queries.

Coaching And Developing Of Lely Center

• Co-responsible (together with the Manager Service Support) for delivering input for the Cluster 5 – year plan on Lely Center Farm Management Support start up and service goals.
• Monitors the Lely Center performance on Farm Management Support Goals
• Coaching, advising and supporting Lely Centers on 5 year plans
• Coach Lely Center on using Farm Management Support tooling and way of working.
• Assistance and mediation of possible solutions to customer complaints.

NPI

• Serves as a first contact for Lely International in farm selection for validation
• Follow NPI related workshop training. Train relevant Lely Center FMS advisors.
• Provide feedback on validation to Lely International
• Collaborate towards market introduction of the proposition of your region.

Stakeholder Management

• Close collaboration with Lely Centers
• Working closely with the Lely International Farm Management Support Business Team colleagues to show, communicate and address local needs.
• Maintains and expands the network with regional and national stakeholders
• Support of external consultants (e.g. feeding advisors or veterinarians) for successful management.
• Build local network of relevant business knowledge and research partners.

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Required Personal Skills

• Educated to degree level

X

Experience of dairy robots

X

Domain expert skills and knowledge

X

Good analytical problem-solving skills

X

Experienced at dealing with difficult situations calmly

X

Willingness to travel

Good Planning Skills

X

Good coaching skills

X

Good presenting and training skills

X

Able to think commercially

X

Working knowledge of agricultural and or/machinery

X

Strong Management Skills

X

Good at building relationships

X

Core Competencies

• Excellent communication skills
• Good influencing skills
• Good presentation skills
• Good IT and Microsoft office skills
• Good co-ordination and organisational skills.
• Can do attitude.
• A high degree of integrity
• Ability to work on own
• Excellent dairy understanding

Mobile Requirements (requirement For National/international Travel)

• Must hold clean, valid driving license
• Flexible and able to travel often
• Must hold a valid passport

This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect the business needs of the company.

Working for Lely

• Location - Office based/travel in the field when required.
• This is Hybrid role, 3 days office, 2 days working from home.
• Reports to - Service Support Manager
• Hours hours per week

Benefits
Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service to a maximum of 31 days per year/Company doubles employees' pension contribution to a max 12%/Employee event days/Wellness and Wellbeing support/Free lunch provided in the office every Wednesday/
Working for the Lely means working in an ambitious international family business with more than 30 facilities and customers in over 60 countries. We are the market leader in automated systems for dairy farmers worldwide. Recognised and acknowledged as a leader in Dutch manufacturing.

Apart from being a leader in our field, we also distinguish ourselves as a company with an informal atmosphere and a solid background in the agricultural sector. Our origins are in Maassluis (the Netherlands), where the company was founded in 1948. Even today, the Lely Campus is still established there. This is our head office and also a hub of innovation and creation.

We are proud to have been confirmed as a Great Place To Work by the Great Place to Work UK. A lot of hard work has been put in over the past couple of years to achieve an amazing culture and build a team who are dedicated in supporting our Lely Centers and Lely Center customers.

Our unique combination of being a front-runner and a family business with a solid background in the agricultural sector is reflected in our core values: innovation, passion, progress, respect and honesty.

Organisational Context
The Farm Management Support Team Lead is part of Cluster Atlantic (UK and Ireland). Clusters are representing Lely on sales and service of chosen propositions in a specific region. Clusters collaborate with both local Lely Centers (Franchises) and Lely International located in Maassluis, The Netherlands (Head Office). Lely considers service to be an integral part of any proposition. Lely Atlantic support the Lely Centers as part of their Franchise fee to Lely International.

Lely International operates a Matrix organisational chart headed up by Business Leads (Manager Proposition) of the product ranges. They are the "what and the when" and the competencies FMS Team Lead are the "how and the who".

The FMS Team Lead

• Is responsible for competence – and business team development, and as a team grows becomes dedicated to a single business team.
• Hierarchically reports to the Service Support Manager. Operationally they will also report to the Manager Proposition of the Business Team.
• Leads a team of Farm Management Specialists.