Boutique Manager

We are seeking an experienced and dynamic Retail Manager to join our team and oversee the day-to-day operations of one of our stores. The Manager will play a crucial role in supporting the owners and driving the growth and scaling of the business.

This individual will be responsible for ensuring the smooth functioning of all operational aspects of the store, including general retail operations, stock management, sales, financial management, employee recruitment, training and management.

What you'd be doing in this role

Key Responsibilities:

Reactive to business needs

Commercial outlook and awareness

General management of day to day operation of your store Planning and organising of stockroom

Staff Management

Upholding Brand Standards

Working towards target turnover

Providing a weekly plan and weekly round up

Administration Duties

Staff Rotas

Payroll

Staff Holidays, sickness, lateness, uniform

Hubdoc management

Bookkeeping queries

Ensuring daily checklists are being maintained

Monthly consumable list

Figures reporting - end of day/week/month

Actioning delivery discrepancies timorously, credit note control, maintaining faulty stock

Product Management

Reorders of best sellers including chase ups of reorders

Management of stock levels and communicating to management group

WhatsApp management/looking at new styles, and/ or similar products to best selling styles

wholesale website management

Weekly product report

Attending buying trips

Management of stock invoices (invoice discrepancies)

Following up with suppliers (orders, readers, stock due in)

Ichi/byoung B2B system

Management of hubdoc

Organising a faulty stock system and keeping track of credit notes

Visual Merchandising

Planning of VM moves (minimum 1 per month)

Product placement - ensuring best sellers and new arrivals are appropriately placed Weekly window display change

Weekly freshen up of store hot points

Planning of seasonal window displays and execution

Brand Standards

Daily floorwalk ensuring tidy and well presented Stockroom maintenance

Providing excellent customer service - both in person and via social media

Sales and Operations

Achieve sales targets and maximize profitability of your store

Monitor and analyse sales data to identify trends, opportunities, and areas for improvement, feedback to your line manager.

Ensure operational excellence by implementing and maintaining standardised processes and procedures.

People Management:

Lead, motivate, and inspire your store team

Set clear expectations and provide guidance to ensure high performance and productivity.

Resolve conflicts and address employee issues promptly and fairly. Management of staff including 1-1's and appraisals

Planning of team meetings

Recruitment and training as and when required

Training and Development

Complete training programs to enhance the skills and knowledge of employees Ensure proper onboarding and orientation processes for new hires.

Encourage continuous learning and development.

Recruitment and Succession Planning

Follow company process to recruitment employees.

Identify high-potential employees and with your line manager create succession plans to prepare them for future leadership roles.

Health and Safety

Ensure compliance with health and safety regulations and company policies

Conduct required risk assessments and implement preventive measures to maintain a safe work environment.

Deliver training programs and promote awareness of health and safety protocols.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (preferred)
• Supervising experience: 1 year (preferred)
• Customer service: 1 year (preferred)
• Retail management: 1 year (preferred)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person