Boutique Manager

Boutique Manager Application Deadline: 12 December 2025 Department: Boutique Employment Type: Permanent - Full Time Location: St James Quarter, Edinburgh Reporting To: Head of Region Description We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team. As an ambassador for L’Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals. Contract Type: Permanent Weekly Hours: 37.5 What Will You Do? Day to Day To oversee and be responsible for the day to day operation of the Boutique. To ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives. To effectively delegate, prioritize, direct and supervise all boutique employees. Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do Commercial Flair To drive KPI’S and drive results in order to reach and exceed targets. Have a strong understanding of different market types and customers To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales. Full accountability on all aspects of stock management ensuring that all stock is processed in the correct way To have the confidence and ambition to identify new and innovative ways to drive incremental sales To embrace virtual social selling & looking for opportunity to drive the business forward digitally People To lead by example and take overall responsibility for coaching and mentoring the team To maintain staff turnover by recruiting the right people and to deliver on all required training in line with company guidelines To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team To effectively demonstrate people management, to coach & develop all team members to maximize their own potential. Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do Reporting Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s. Coordination of the store schedule and management of team time keeping, absence reporting and payroll. Future Focus Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers Seek opportunities to support Brand through project work Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do To maintain good working relationships with Centre management/ BID teams. Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane Driving Results Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way. Support in-Boutique and external customer events Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner. The Perfect Candidate: A love of retail, demonstrated by 3 year’s plus of retail management experience Proven commercial acumen Clear communication skills – Communicates confidently and effectively in group situations Achieving Results – Drives financial objectives personally & within the team Business and Competitor Awareness Self-Motivation – Proactively seeks ways to enhance own performance Customer Focus – Develops team to exceed customer expectations Planning & Prioritising – Is able to prioritise tasks to achieve objectives Problem Solving & Decision Making – Confident in making decisions without input from Senior Management What We Offer You* Discretionary Company Bonus scheme Contribution Pension Scheme Holiday Allowance – above statutory Flexible Bank Holidays Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year Hybrid working for Office based staff– 3 days in the office Work from Anywhere Policy – up to 4 weeks a year Volunteering 1 Day Half day leave for Birthday One day’s holiday for NewlyWeds Discount Scheme Product allocation Company benefits platform Cycle to work scheme through Reward Gateway Travel Loan through Reward Gateway Subsidised health & wellbeing plan Long service awards *some eligibility criteria may apply #J-18808-Ljbffr