First Response Advisor
18 hours ago
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
What will your day look like:
- Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping "Treating Customers Fairly" in mind.
- Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
- Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
- Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
- Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.
Knowledge and Abilities:
- Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities.
- Fast-Paced Environment: Thrive in a dynamic, target-driven setting.
- Problem-Solving: Tackle challenges head-on with strong problem-solving skills.
- Tech-Savvy: Proficient in IT, with a keen eye for detail.
Benefits Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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