First Response Advisor

18 hours ago


Bolton, Bolton, United Kingdom Davies Full time
First Response Advisor

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton


Description Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. 

What will your day look like:
  • Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping "Treating Customers Fairly" in mind. 
  • Accurate Data Entry: Input new claims accurately, adhering to service guidelines. 
  • Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders. 
  • Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls. 
  • Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture. 

Knowledge and Abilities:
  • Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities. 
  • Fast-Paced Environment: Thrive in a dynamic, target-driven setting. 
  • Problem-Solving: Tackle challenges head-on with strong problem-solving skills. 
  • Tech-Savvy: Proficient in IT, with a keen eye for detail. 

Benefits Career & Purpose
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications 
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups 
  • Employee volunteering programme 
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme 
  • Lease car salary sacrifice
  • Davies Incentive Plan 
  • Enhanced maternity, paternity and adoption pay


Metal, Physical & Emotional Wellbeing 
  •  Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline 
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Dress for your day 
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan


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