Medical Administrator

Job Summary To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Key Tasks: Welcome patients and visitors to the Surgery in a courteous manner projecting a positive and friendly image Providing general information, assistance and direction to patients in assessing appropriate services Answering the telephone and transfer calls to the appropriate healthcare professional Processing personal and telephone requests for appointments, visits and consultations Maintaining and monitoring the practice appointment system as per the practice protocol Registering new patients and ensuring all necessary information is obtained and entering electronically including identification checks Updating patients medical records as required Filing, emailing, photocopying and scanning organisational documents and records Using Docman (patient document management system) to scan and code correspondence Facilitating effective communication between patients, members of the extended health care team and visitors Processing repeat prescriptions in accordance with practice guidelines Checking, filing and issuing prescriptions to patients and resolving any issues patients may have in relation to a prescription request Assisting in typing referrals and reports together with processing referrals through the e-referral system Assisting in processing non-NHS work such as insurance reports Reporting any problems with the premises, medical equipment or running of the practice to the Manager Ensuring reception areas, noticeboards, entrance remains tidy and welcoming Following practice policies, procedures and protocols Undertaking any other administrative duties that may arise from time to time to assist in the smooth running of the practice Abiding by all legislation in relation to patient information, data protection and confidentiality This list is not exhaustive and gives a broad flavour of what type of work can be expected to be carried out in a GP surgery.

Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in the confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, -Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice many only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: - Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation Respecting the privacy dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of your own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attendance at Protected Learning Team events