Product Support

Overview
Role:
Product Support - Renewals Administrator

Location:
Oxford

Role ID:

Our vision is to create a safe and sustainable world.
Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

The role
The successful candidate will play a key role in the delivery of the Emergency Response (ER) product.The focus of this role is to ensure the processing of subscription renewals and activities around invoicing are completed in a timely and accurate manner. Liaising with other parts of the business including the finance team and several customer facing teams is critical to ensure the processes are optimised. A key aspect of the role will be using our client relationship management system (CRM), alongside Excel workbooks specifically tailored to the delivery of products. The role will cover a broad range of activities, including elements of problem solving and securing subscription renewals.

Key Responsibilities

• Managing and maintaining subscription renewals process (currently for ER and Chemdata), inviting renewals in advance and uploading new contracts within 2 weeks of renewal date.
• Ensuring Emergency Response records are up to date on our client database such as company information, client communication, sales opportunities, and invoices.
• Handling small contract changes and client letters of amendment.
• Supporting account management queries by handling any exceptions to the renewals process, where clarification is required.
• Assisting with queries from the central finance team relating to outstanding invoice payments.
• Ad hoc requests (handing supplier questionnaires, client requests for documentation)
• Engaging with various teams in the business area to support development and improvement of processes

Essential
Skills and behaviours

• Highly organised with excellent attention to detail.
• Reliable self-starter who can multi-task and manage tasks efficiently.
• Expert user of Excel and other Microsoft Office products.
• Ability to communicate effectively with clients and with a range of internal stakeholders.
• Willingness to learn and be adaptable to a fast paced and challenging environment.
• Comfortable working in a dynamic operational environment, sometimes requiring elements of quick decision-making.

Desirable

• Experience of delivering a subscriptions based role.
• Experience of working with finance systems and processes.
• Experience of using Customer Relationship Management (CRM) systems (MS Dynamics is currently used) and Enterprise Resource Planning (ERP) tools (Agresso is currently used)

Working here
You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance
We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Diversity, Equality and Inclusion statement
We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.

Benefits
We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.

Next steps
Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.