Technical Manager

Role Description

The Technical Manager is responsible for overseeing the technical aspects of food production, ensuring the implementation and compliance of quality standards, food safety regulations, and customer standards. This role requires strong leadership, technical expertise, and an in-depth understanding of food manufacturing processes. The manager will be responsible for managing cross-functional teams to improve the site's Food Safety Management System, maintain the highest food safety standards, and ensure product safety, quality and legality from concept to finished goods

Responsibilities and duties

• Accountable for the Technical, Quality Assurance and Hygiene functions.
• Ensure compliance with all relevant food safety legislation, industry standards and customer requirements (e.g. BRCGS, HACCP, retailer standards).
• Lead, mentor, and develop the Compliance, Hygiene, and QA Managers, ensuring their teams operate efficiently and effectively.
• Maintain and continuously improve HACCP systems, food safety plans, and quality management systems across the business, lead the HACCP team.
• Manage internal and external audits, liaising with regulatory bodies, certification audits, and customers to maintain the highest accreditation standards.
• Oversee non-conformances, customer complaints, and audit findings, ensuring effective corrective and preventive action is implemented.
• Work closely with production and operations to embed a strong food safety and quality culture throughout Danish Crown UK.
• Report key technical and quality performance metrics to senior management, providing insights and recommendations for continuous improvement.
• Develop expertise across the site, fully understanding the processes and constraints, to continuously improve food safety, legality and quality compliance across the site
• Manage Hygiene Operations.
• Manage the site's Validations and Risk Assessments.
• Manage the Food Safety Culture Plan.
• Oversee the site's Traceability and Due Diligence requirements.
• Oversee Pest Control Systems.
• Oversee the site's sampling programme (Environmental swabbing, Product Testing, Water Testing)
• Coach, mentor, and foster a Food Safety Culture across the business.
• Be able to respond positively to changing business circumstances and readily adapt to maintain effective performance.
• Assist the Technical Director as required

Job Requirements

• Previous experience in retail, customer service, or a related field is preferred but not mandatory.
• Demonstrated experience of managing and developing teams.
• Ability to work a flexible schedule, including weekends, holidays, and peak sale periods.
• Ability to analyse problems and find solutions.
• Ability to manage time effectively and meet deadlines.
• Works collaboratively with others.
• Gains trust and confidence of others easily.
• Models high standards of honesty and integrity.
• Demonstrates behaviour aligned with company values.
• Quickly and decisively takes action in fast-changing, unpredictable situations.
• Leads by example, creates a positive and motivating work environment.

As a leader you will:

• Creates a sense of common direction and purpose, where everyone has a common commitment towards, and proactively work towards, the same overall goals.
• Identify, cultivate, reward and retain talent, with the right capabilities, and who continuously push our organisation and ourselves to develop and achieve even more.
• Drives continuous improvement, both individually and organizationally, motivating employees to think big, lean out and set ambitious stretch goals.
• Creates an open and inclusive culture where employees feel comfortable and safe – even when challenging themselves in their pursuit of high performance and when sharing their ideas, viewpoints and innovative thinking.
• Instil a close and collaborative work culture, where leaders support, inspire, enable, and engage their team – fostering a proactive and collaborative work culture