Workshop Controller

Gates of Waltham Cross are seeking a Workshop Controller to join the busy Aftersales department.

• Customer Satisfaction (CVP): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
• Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
• Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.
• Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.
• Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.
• Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
• Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are adhered to at all times.

• Health and Safety: To ensure that a safe working environment is maintained in line with the Company's & Safety policy and that general housekeeping and appearance are maintained at a high standard.

• A full UK driving licence

• Experience in a franchised Dealership

• Basic IT Literacy

• Experience of working as a fully qualified Technician

• Coping with Pressures and Setbacks: Maintains a positive outlook at work, working productively in a pressurised environment, keeping emotions under control during difficult situations. Handles criticism well and learns from it by balancing the demands of a work life and a personal life.

• Deciding and Initiating Action: Takes responsibility for actions, projects and people and uses initiative, working under own direction. Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks.
• Applying Expertise and Technology: Applies specialist and detailed technical expertise, using technology to achieve work objectives. Develops job knowledge and expertise (theoretical and practical) through continual professional development, demonstrating an understanding of different organisational departments and functions.
• Delivering results and meeting customer expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Experience:

• workshop/aftersales: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person