Hire Desk Controller
3 days ago
Pure are very pleased to be working with a building services company based in Maidenhead who are in need of an office professional for their Hire Desk Controller role.
You don’t need to have direct experience, however preferable background within building services, construction or logistics sectors with strong Customer Service & Administration skills required.
**Salary**: £22k - £27k depending on relevant experience
**Hours**: Monday to Friday - 8:30 am to 5pm
Office based role (no hybrid)
**Your duties will include**:
- Support service calls and assign mobile engineer or pass on to the technical team
- Recording service calls on system, closing completed jobs and following up any additional charges.
- Checking availability of plant and updating the internal systems with the status of the machines.
- Liaising with the workshops to ensure the correct equipment is ready and delivered at the right times
- Arranging transport for delivery & collection of plant hire
- Managing any queries
- Ensure relevant spreadsheets and maintenance documents are updated daily/weekly
- Ensuring all quotes are accurately produced for each individual hire.
- Review of contracts pre-month end to ensure accuracy.
- Following up with customers on damages and items not returned
**Skills & Experience Required**:
- Solid background in customer service
- Good IT skills and working knowledge of all Microsoft packages
- Positive attitude and strong work ethic
- Excellent accuracy and attention to detail
- Confident, friendly, and professional telephone manner
- Able to work well under pressure and manage a busy workload
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