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Service Quality Delivery Manager
2 weeks ago
Looking for your next career move? Look no further GTR is currently looking to recruit a Service Quality Delivery Manager (12 month FTC/secondment) based at Monument Place, near London Bridge
Do you have strong leadership skills along with people management?
Do you have a professional qualification in project management (e.g., PRINCE2) or continuous improvement (e.g., Six Sigma)?
Are you a strategic thinking with the ability to translate insight into action?
Can you demonstrate success in delivering measurable improvements in customer satisfaction and operational performance?
If you can answer 'yes' to the above we would love to hear from you.
As the Service Quality Delivery Manager you will lead the strategic delivery and continuous improvement of GTR's Service Quality programme, ensuring contractual obligations are met and exceeded, and that customer experience is enhanced through data-led, sustainable improvements. The role will provide leadership to the Service Quality team, including direct line management of Service Quality Partners, and will act as the primary interface for Service Quality with senior stakeholders across GTR, the Department for Transport (DfT), and relevant external suppliers.
The postholder will be responsible for embedding a culture of service excellence, driving performance through insight, and ensuring that Service Quality is a visible and prioritised agenda across all operational and customer-facing functions.
Don't delay apply today to be part of the fantastic team
Full JD attached.
