Project Coordinator

The Role | Project Coordinator

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you're at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts

Are you highly organised, customer-focused, and passionate about bringing creative projects to life? We're looking for a Project Coordinator to support the delivery of web design and branding projects for our customers.

In this role, you'll act as the key point of contact for customers, ensuring their websites and branding products are delivered smoothly, on time, and to the highest standard. You'll work closely with internal teams and stakeholders, supporting the full project lifecycle from initial commission through to final launch.

What You'll Be Doing

• Coordinate the delivery of web design and branding projects, ensuring timelines and expectations are met.
• Serve as the main point of contact for customers, offering clear guidance and support throughout the process.
• Help manage project pipelines and monitor progress against KPIs. Ensure all necessary documentation is completed and maintained for transparency and continuity.
• Handle customer queries, explain functionality, and guide them through project requirements.
• Communicate updates effectively to internal teams, making sure the right people are working on the right tasks.
• Identify and refer upselling opportunities where appropriate.
• Support in resolving customer issues and escalate when necessary.
• Stay informed on product knowledge and DfE (Department for Education) requirements to support customer needs.

What We're Looking For

• A team player with excellent communication and coordination skills.
• Strong attention to detail and an ability to manage multiple projects simultaneously.
• Proactive, organised, and comfortable working in a fast-paced environment.
• Confident in building relationships with customers and internal stakeholders alike.
• Customer service focused, with a problem-solving mindset.
• Experience or interest in education, design, or digital environments is a plus.

Essential & Desirable Skills

• Minimum 2 years' experience in a project coordination or administration role (desirable)
• Exceptional written and verbal communication skills
• Ability to build rapport and present to individuals or small groups
• Skilled in time management and task prioritisation
• Capable of handling feedback and relaying updates clearly to others
• Experience with project management tools or CRMs (desirable)

Juniper Education Benefits

• Day 1 right to company sick pay
• Enhanced annual leave entitlement
• Opportunity to purchase additional leave
• Entitlement to carry over leave to next entitlement year
• Day 1 access to 24/7 GP & prescription services
• Day 1 access to rewards platform Cycle to work scheme
• Enhanced maternity & adoption pay
• Day 1 access to employee assistance platform
• Funded development/Qualification opportunities
• Voluntary health care cash plan
• Voluntary private medical insurance
• Plus more