Caseworker

Salary:
£30,411 - £35,777 per annum

Location:
Birmingham / Hybrid (working two days per week in our Birmingham Office)

Contract:
Permanent

Hours:
Full time

We are excited to announce that we have a permanent opportunity available within our Fitness to Practise team in Birmingham. If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team offers a rewarding career with significant development opportunities.

Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service.

Person Specification:

• Regulatory or similar environment experience, managing sensitive and confidential information.
• Able to work under pressure in a busy and demanding environment, using prioritisation and organisational skills when managing competing deadlines.
• Ability to maintain accurate records, case information and other records using the case management system.
• Use of analytical skills, exploring investigative options with an attention to detail.
• Taking a creative approach to trouble shoot and resolve problems.
• Ability to champion continuous improvement and assist in the implementation of change in the team.

About Us:

Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable.

Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:

• 27 days holiday (plus statutory) - rising to 30 days after 2 years' service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years' service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership.

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

How To Apply:

To apply please click the apply button.

As part of your supporting statement, please give examples of how you meet the following criteria. We would advise that applicants use the S.T.A.R method when drafting examples.

• Excellent oral communication and customer service skills with the ability to develop and maintain stakeholder relationships and able to communicate professionally in challenging situations.
• Excellent written skills to identify key issues, summarising in a clear concise manner and ability to make recommendations supported by strong arguments based on available information.
• Experience of making recommendations, supported by strong arguments in addition to a risk-based approach.
• Experience of working flexibly in a team assisting others and encouraging team morale.

Full person specification is within the Job Description attached.

Closing date: 23:59 on Sunday 11 January 2026

Interviews will take place week commencing 19 January 2026.

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.