Casual Ticket Office Assistant

Job title : Casual Ticket Office Assistant

Location: Fratton Park

Hours of work: Casual

Reports to: Ticketing Manager

Remuneration: National minimum wage

Join Our Team – Be Part of Pompey's Future

We are Pompey — proud of our past, passionate about our future, and powered by our people. We're a club that values honesty, unity, and hard work. We are looking for a dynamic, friendly, and a reliable individual to join our ticket office.

This is a great opportunity for someone who takes pride in their work, is hands-on, and wants to be part of something bigger – creating an enjoyable experience for our supporters.

Role summary

The role is to support the ticket office team at Portsmouth Football Club, encompassing the Men's and Women's teams.

The role will predominantly involve working home matchdays at either Fratton Park and/or Westleigh Park and require you to complete general admin duties relating to the sale of tickets whilst always delivering the most premium customer service.

Your key responsibilities will include:

• Processing ticket sales in person or over the phone providing supporters with excellent customer service.
• Reporting to the supervisors, you will be the face of the ticket office dealing with supporter queries and completing any required admin tasks as requested.
• Delivering the highest standard of service for our fans by ensuring their needs and queries are met professionally whilst attempting to always exceed their expectations.
• Resolving queries, particularly over the phone and in person.
• Working flexibly as required around match days, particularly including evenings and weekends

Your Skills and Experience

• Customer service experience preferred
• Previous ticketing experience desirable, but not essential
• Friendly, with a can-do attitude with flexible approach to work
• Able to work in pressurised environment
• Excellent communication skills

Ready to Lead the Way?

The Club will not consider applications via third parties.

To apply send your CV and cover letter to , no later than 5pm on 20th October 2025.

If you don't hear from us within 7 days of the closing date, please consider that your application was unsuccessful.

Given the hours of work in this role, the successful candidate should live within close travel proximity to Portsmouth or be willing to relocate to within close proximity to the city.

At Portsmouth Football Club we are committed to Equality, Diversity and Inclusion and we aim to build an accurate picture of the make-up for our talent pools. Therefore, we ask that you submit the information on the below link to ensure we are always attracting a broad and diverse range of exceptional talent from all areas of society. Responses are anonymous and the data gathered will be used to inform our future initiatives but filling in this form is voluntary.

General information

We promote an equal, diverse, and inclusive workplace and weare committed to providing the best experience for our colleagues. As a business we aim to be as representative of as many sections of society as possible, and for each colleague to feel respected and able to give of their best every day. We ensure that we treat people the right way, promote respect and believe that making the most of our differences is the key to the success of our business.

We take a robust approach to modern slavery and human trafficking and our organisation is absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking.

Safeguarding

Portsmouth Football Club is committed to the safeguarding and welfare of all children, young people and adults at risk and expects all staff and volunteers to share this commitment. We are committed to ensuring that any club related activity will be in a safe environment where children, young people and adults at risk are protected from harm or abuse whilst under our care.

We acknowledge that every child, young person, or adult at risk who plays or participates in football should be able to take part in an enjoyable and safe environment and be protected from poor practice and abuse. Portsmouth Football Club recognises that this is the responsibility of every adult involved in our club.

We must always respect the dignity and spirit of all people, including children, young people and adults at risk. Treat everyone fairly, encourage a supportive and positive environment to promote healthy competition, skill development, fun and achievement. Avoid contact or conduct that may be interpreted or defined as inappropriate.

Health and Safety

Portsmouth Football Club is committed to ensuring the health, safety, and well-being of all employees, contractors, visitors, and others who may be affected by our operations.

As part of this commitment, you are expected to take reasonable care for your own health and safety, as well as that of others. You must comply with the company's health and safety policies, procedures, and any legal requirements relevant to your role. Together, we aim to maintain a safe and supportive environment that promotes the welfare and security of everyone involved in our activities.

Data Protection

The Club process all personal data collected during the recruitment process in accordance with complies with Data Protection Act and GDPR. Data collected as part of the recruitment process is held securely and accessed by, and disclosed to, individuals only for the purposes of managing the recruitment exercise effectively. All data that is deemed unnecessary will be disposed off at the end of recruitment process in line with our GDPR procedure.

Job Type: Zero hours contract

Pay: Up to £12.21 per hour

Benefits:

• Free parking

Work Location: In person

Application deadline: 20/10/2025