International Consultant

Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you'll fit right in.

Who You Are
You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue and global growth. You are comfortable solving open-ended problems and being an expert in the work that you do. You thrive in a fast-paced start-up environment and have a passion for lifelong learning. You're a great listener who sees the bigger picture and simplifies complex concepts into easy-to-understand solutions. You're an advocate who is curious, proactively identifies new growth opportunities, and partners with others to effect change.

As an International Consultant, you will be essential in helping Justworks' global customers maximize the value of our international employment services. In addition to supporting day-to-day customer needs of our Employer-of-Record (EOR) customers, you will also be the EOR expert within your region, identifying opportunities to improve and expand our offerings. As a member of the team, you will work closely with cross-functional partners and leaders across the organization to ensure customers are receiving a seamless and exceptional customer experience.

Your Success Profile
What You Will Work On

• Serve as a regional subject matter expert and owner of Justworks' Employer of Record (EOR) services.
• Build and maintain trust-based relationships with customers by helping them navigate global employment complexities, while driving adoption and optimization of Justworks' international products and services.
• Deliver exceptional service and strategic support to all EOR customers, partnering closely with Customer Success and Sales to seamlessly manage accounts and address region-specific needs related to international products and services including but not limited to; separation guidance, benefits renewals, local compliance/ payroll, etc.
• Act as a trusted advisor, providing region-specific guidance and strategic recommendations on how to optimize their use of our international services, including identifying EOR growth and upsell opportunities.
• Serve as a guide for customers navigating complex international compliance requirements, helping mitigate risks associated with global employment and ensure alignment with local regulations.
• Work cross-functionally with Legal, HR, Ops, Product and Expansion to stay informed on regional industry trends, regulatory changes, and best practices and proactively share this knowledge with customers to ensure they are getting the most out of their investment in our products, while remaining in compliance.
• Serve as the voice of the customer to internal teams, surfacing feedback, identifying gaps and trends, influencing international product development and go-to-market efforts.
• Contribute to the evolution of the International Consultant function by identifying opportunities for process improvement, knowledge-sharing, and scaling best practices across the team.
• Other duties as needed based on department and/or organizational needs.

How You Will Do Your Work
As an International Consultant,
how
results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer Advocacy - serving as the voice of the customer within the company, advocating for their needs and ensuring their feedback is heard.
• Consultative - ability to share specialized expertise with customers and advise them on specific ways forward.
• Problem-Solving - being able to identify issues, analyze problems, and develop effective solutions to meet customer needs.
• Adaptability - being flexible and adaptable in a dynamic environment, adjusting strategies to meet changing customer requirements.
• Cross-Functional Collaboration - working collaboratively with other departments such as sales, marketing, and product development to ensure a unified customer experience

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• 5+ years of experience in customer success, account management, or related customer-facing field
• Experience working with complex, mission-critical products and communicating complicated ideas and processes in an easy-to-understand way
• Excellent interpersonal, communication, and problem-solving skills
• Ability to build strong, trust-based relationships with customers
• Aptitude to be consultative and innovative when problem-solving
• Ability to work independently and as part of a team
• Minimum of 1 year experience in employer-of-record (EOR) and international products is highly preferred

Bonus Points for:

• Prior experience working across multiple countries
• Experience using JIRA, Zendesk and Notion
• Knowledge of HR technology and the HR industry
• Multilingual fluency

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report