Audio Visual Service Engineer

1 week ago

London, Greater London, United Kingdom CTI Full time £40,000 - £70,000 per year
Company Overview

CTI - UK is a leading audio-visual systems integration company with a diverse portfolio of clients across multiple sectors. We work with construction firms on new office builds and directly with end users to deliver bespoke AV solutions. Our focus is on delivering high-quality, intuitive systems that are fully supported post-installation. With a strong presence in London and growing demand across the UK and Europe, we are expanding our service engineering team.

Role Summary

We are seeking an experienced Audiovisual Service Engineer based in the London area (Zones 1–6). This is a site-based role responsible for the maintenance, repair, and technical support of AV systems installed at client locations. There are also opportunities for travel across the UK and Europe, if desired.

Key Responsibilities
  • Troubleshoot and perform maintenance/repairs on AV systems.
  • Provide field service and technical support to clients and team members.
  • Interpret and work from AV system schematics and construction drawings.
  • Respond to client service tickets promptly and professionally.
  • Document service activities and update internal systems.
  • Collaborate with internal departments, clients, and third-party contractors.
  • Ensure compliance with health and safety standards.
  • Liaise with manufacturers for product support and warranty claims.
  • Attend relevant training courses.
Candidate Requirements
Essential
  • Minimum 5 years' experience in the AV industry or a similar role.
  • Skilled in cable installation, termination, and hardware setup.
  • Excellent troubleshooting and problem-solving abilities.
  • Comfortable working both independently and as part of a team.
  • Strong organisational skills and attention to detail.
  • Professional communication skills (verbal and written).
  • Full understanding of H&S practices and ability to pass the ECS certification.
  • Clean, full UK driving licence (advantageous).
  • Must reside within TFL travel zones 1–6.
Preferred
  • High level of computer literacy.
  • Experience with AV/VC systems such as Microsoft Teams, Zoom, etc.
  • Background in related technologies: IP networks, telephony, satellite, or electrical systems.
  • Interest in ongoing technical education (AVIXA CTS or similar).
Benefits
  • Competitive salary + bonus scheme
  • Company pension
  • Phone allowance
  • Company laptop
  • Travel card
  • Company vehicle when required
  • Paid training courses
  • Regular company social events
  • Overtime opportunities
Schedule
  • Monday to Friday
  • 8-hour shifts
  • Overtime available

Work Location: In-person, client sites across Greater London (primarily)

Travel: Some UK & European travel opportunities available

Ready to join a fast-growing, dynamic team delivering cutting-edge AV solutions?

Apply today to become part of the CTI - UK journey.

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