Client Account Manager

15 hours ago

Aberdeen, Aberdeen City, United Kingdom STR Full time

Objective:

We are seeking a dynamic and results-oriented Client Account Manager to drive business development activities and grow relationships with key clients. The Client Account Manager will focus on developing new business opportunities, representing STR at trade shows & industry events while managing and nurturing existing client relationships via Key Account Management (KAM). This role requires a proactive approach to sales, exceptional customer service skills and the ability to identify and capitalize on market trends. Own and grow a portfolio of offshore energy clients (operators, vessel/ROV contractors, EPCs) for our subsea mechanical tooling, survey and Inspection services offering. Based in Aberdeen with regional travel.

Responsibilities:

·       Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact and trusted advisor.

·       Develop and execute account strategies that align with both client objectives and company goals, ensuring growth and profitability.

·       Conduct market research to identify emerging trends, customer preferences, and competitive landscape. Use insights to recommend service enhancements and new offerings.

·       Ensuring good communication throughout departments and group offices.

·       Identify opportunities for STR products and supply feedback and ideas into the R&D department.

·       Comply with the STR Compliance Program, policies and procedures for both sales and operations aspects of this role.

·       Hands-on understanding of subsea mechanical tooling and survey equipment.

·       Attend meetings and carry out other duties as required.

·       Own and grow accounts (ESCA): build a rolling pipeline, qualify opportunities, and convert to orders against revenue/margin targets.

·       Be the primary client POC: maintain senior relationships, understand requirements, and ensure right-first-time delivery and customer satisfaction.

·       Quote → contract discipline: prepare proposals/SoWs and pricing; negotiate terms; issue T&Cs & End-User Statements with every quote; ensure PO/EUS received; issue Order Acknowledgements.

·       Cross-functional delivery: link sales with engineering and logistics to communicate scope clearly, align dates, and mobilise on time (incl. Norway/other sites).

·       Technical stewardship: interpret inquiries from operational/technical angles (tooling, survey, Inspection) and shape solutions that meet spec.

·       Market & fleet insight: track fleet demand, competitor pricing, and project schedules; feed data-driven inputs to Capex and product/R&D.

·       Compliance & systems: STR Compliance Program/policies/procedures; capture all correspondence in C-SAM and maintain accurate CRM/forecasting.

Business development activity: run demos/Lunch & Learns, support tradeshows, produce reports/forecasts, and contribute to group sales initiatives.

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