Family Visitation Supervisor

2 days ago

Cardiff, Cardiff, United Kingdom Swan Family Centres Limited Full time £25,231 per year

Family Visitation Supervisor – Cardiff

Pay: £12.21 per hour

Hours: 40 hours per week, Monday–Friday, 9am–6pm

Contract Type: Full-time, Permanent

Are you passionate about making a real difference in the lives of children and families?

An exciting opportunity has arisen to join Swan Family as a Family Visitation Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres — one in the East of Cardiff and one in the West.

As part of our dynamic, child-focused team, you'll play a vital role in supporting and supervising family time between children and their birth families — both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.

What You'll Be Doing

  • Coordinating and supervising family contact sessions in a safe, supportive environment
  • Observing and recording sessions with accuracy and professionalism
  • Liaising with social workers and escalating any safeguarding concerns promptly
  • Transporting and escorting children and young people to and from contact sessions
  • Writing clear, factual reports within set timescales
  • Attending planning meetings, reviews, and training sessions
  • Following Swan Family's safeguarding policies at all times

What We're Looking For

We're seeking empathetic, reliable individuals who are:

  • Passionate about supporting children and families
  • Excellent communicators, able to remain calm and non-judgemental
  • Skilled in observation and confident in report writing
  • Able to manage challenging situations with sensitivity and professionalism

Essential:

  • NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
  • A valid DBS check for working with children and adults (we can help you apply if needed)

Desirable:

  • A full UK driving licence and access to your own car

Why Join Swan Family?

At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.

How to Apply

If you meet the essential requirements and share our passion for helping families, we'd love to hear from you

Application Questions:

  • Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young People's Workforce?
  • Do you have a current DBS on the update service?
  • Do you drive and have access to your own car?

Work Location: In person

Job Types: Full-time, Permanent

Application question(s):

  • To be considered for this role you must have a level 3 or equivalent in Childcare. Can you confirm that you have this.
  • Do you have a current DBS on the update service?
  • Do you drive and have access to your own car?

Work Location: In person

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