Guest Experience Executive

4 days ago

The Peninsula London, United Kingdom The Hongkong and Shanghai Hotels Full time £40,000 - £60,000 per year

The Peninsula London is pleased to announce that we are seeking a Guest Experience Executive - Nights. This role is a fundamental position that offers high levels of service to our guests, visitors, and residents over night. Focusing on the arrival and departure experiences and the guest experience throughout their stay, offering impeccable service in line with our Peninsula Service Principles. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them. 

An exceptional opportunity to join our high-profile flagship hotel in LondonMarket-leading remuneration, service charge, and attractive benefits Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

Strives to continuously improving guest experiences at night and to live and breathe the Peninsula Service Principles. Seeks out improvement for better service standard and to anticipate guest needsTakes responsibility for night operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service deliveryCo-ordinates with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are setup accordinglyEstablishes close guest contact, Handles discounts and credits in accordance with policy and procedures.

General requirements

Experience and knowledge of hotel operations through a similar position, ideally with proven track record of management experience within a luxury hotel. High proficiency in relevant computer software applications especially Microsoft office with exceptional knowledge of front office auditing and accounting procedures. Passion and appreciation of quality luxury hotel service with exceptional communication skills.  Excellent time management and organization, highly adaptable, naturally positive.Flexibility and capability of working under pressure.This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.

  • Guest Experience Supervisor

    4 hours ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Salary up to £28,780+ Service Charge and Additional benefits below** **Guest Experience...

  • Guest Experience Agent

    2 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is a...

  • Guest Experience Agent

    4 days ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. **About ME London Hotel, WC2R 1HA** ME by Meliá is a collection of hotels in which culture,...

  • Night Guest Communication Executive

    1 week ago

    The Peninsula London, United Kingdom The Hongkong and Shanghai Hotels Full time £30,000 - £50,000 per year

    The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations,...

  • Guest Service Agent

    2 days ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Guest Service Agent

    6 days ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá White...

  • Switchboard Supervisor

    2 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Service Agent

    6 hours ago

    Albany Street, London, NW UP, United Kingdom Guest Experience Full time

    "The world is yours with Meliá"  Joining Meliá is to embark on a journey withoutborders because the possibilities of growing and training here are endless. It isto know that the world is yours and that you can work in many countries. Andall with the feeling that you are part of a big family. About Meliá White House Hotel NW1 3UPMeliá White House is...

  • Switchboard / Guest Service Line Agent

    4 days ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    6 days ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...