Claims Services Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eden Rose Full time £40,000 - £80,000 per year

As the Claims Services Manager, you will be responsible for leading and supporting a team of claims handlers to ensure efficient, accurate, and customer-focused claims management. You will play a key role in overseeing team performance, providing direction and mentorship, and ensuring all claims are processed in line with company policies and regulatory requirements.

The primary focus of this position is to drive productivity, maintain quality standards, and cultivate a positive, collaborative working environment.

This role involves full oversight of the claims process, ensuring compliance with relevant regulations and delivering an exceptional customer experience.

*Key Responsibilities*

  • Lead, mentor, and manage a team of claims professionals, providing ongoing guidance, feedback, and support to encourage high performance and professional growth.
  • Oversee the end-to-end claims process, ensuring timely and accurate handling in accordance with internal policies and industry standards.
  • Deliver excellent customer service, maintaining clear communication and ensuring fair outcomes throughout the claims journey.
  • Ensure compliance with all relevant regulatory frameworks, including GDPR and Consumer Duty obligations.
  • Produce and analyze management reports to assess performance, identify trends, and implement improvement initiatives.
  • Recognize training and development needs within the team, facilitating continuous professional learning and upskilling.
  • Drive process improvements to enhance operational efficiency and overall service quality.
  • Utilize Acturis effectively for documentation, workflow management, and compliance monitoring.
  • Take ownership of complex issues, ensuring prompt and effective resolution.
  • Represent the business professionally, demonstrating approachability, integrity, and alignment with company objectives.
  • Maintain and develop technical knowledge through continued professional development, training, and qualifications.
  • Adhere to all internal policies, risk management protocols, and compliance requirements, taking responsibility for upholding corporate and regulatory standards.

Qualifications And Experience

  • Proven enthusiasm, ambition, and drive to succeed within a dynamic and fast-paced insurance environment.
  • Demonstrable experience in insurance claims handling, ideally with exposure to corporate or risk-managed clients.
  • Strong technical knowledge across major lines of business, including Property, Casualty, Motor Fleet, Motor Trade, Cyber, Management Liability, Professional Liability, Marine, Accident & Health, Construction, and Engineering.
  • Exceptional leadership, communication, and interpersonal skills, with a strong understanding of claims processes and regulations.
  • Excellent organizational and time management abilities, with the capability to prioritize and meet deadlines.
  • Experience using Acturis is highly advantageous; training can be provided if needed.
  • Progress toward or completion of an ACII qualification (or equivalent) is preferred.
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
  • Strong written and verbal communication skills, with the ability to engage effectively with colleagues, insurers, and stakeholders.

  • Claims Handler

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Application Deadline:28 November 2025Department:[SBL] TheftLocation:NewcastleCompensation:£25,235 - £27,735 / yearDescriptionSomerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading...

  • Claims Dispute

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRF Full time £35,000 - £60,000 per year

    Practice Group / Department:Claims TeamJob DescriptionWe're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our...

  • Technical Personal Injury Claims Handler

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The AA Full time £60,000 - £120,000 per year

    Company Description/ Business UnitLocation: Newcastle Upon Tyne(3x per week in the office)Employment Type: Full time permanentSalary: Competitive salaryHours: 37.5 hours Monday to FridayThink the AA is just about roadside assistance? Think againAs one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From...

  • Admin & Communications Team Leader

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Thomas Miller Claims Management Ltd Full time

    Admin and Communications Team LeaderReportsto: Finance DirectorHours: 35 hours per week, made up of 7 hours per day between 8am and 6pm, on a rota basis.Purpose of Role:To work within, supervise and manage a team (currently 6, including the Team Leader) in providing full administration support to the Claims & Underwriting data management team. This role...

  • Service Manager RISE Emotional Wellbeing

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom THE CHILDREN'S SOCIETY Full time £35,100 - £38,391 per year

    Role based in Newcastle & Gateshead£35,100-£38,390.76 per annum35 hours per weekPermanent position with a provisional funding end date of September All posts will be eligible for consideration under TUPE if contract awarded to another organisation.The successful applicant will work out of our Newcastle officeThe Children's Society has vacancy for a...

  • Regional Customer Service Advisor

    18 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bupa Full time

    Job Description:Regional Customer Service AdvisorLocation: The Quayside, Hong KongPermanentFull Time – 38.75 hours per week, rotating shifts including weekends and public holidaysCompetitive Salary3 x roles availableWe make health happenAt Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. As a Regional...

  • Catastrophic Injury Lawyer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Davies Full time £30,000 - £60,000 per year

    Department Legal Employment Type Permanent - Full Time Location Newcastle Workplace type Hybrid Key Responsibilities Skills, Knowledge and Expertise Benefits About Keoghs Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer...

  • Mobile Service Engineer

    24 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pematt Fork Lift Trucks Full time

    Permatt Forklift Trucks are an independent forklift company with a 500 machine hire fleet. We cover the North East of England and Cumbria.The role:Servicing, repair and diagnosing faults on a range of electrical and mechanical forklifts. You will be traveling to clients locations, repairing onsite and reporting to the Service Manager.Main duties:Servicing,...

  • Energy Loss Adjuster

    21 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marsh Full time

    R_ Energy Loss AdjusterWe are seeking a talented individual to join our Energy Claims team at Marsh. This role will be based anywhere in the UK.We are excited to announce an outstanding opportunity for an experienced Energy & Power Engagement Lead to become part of our dynamic Claims Solutions team, an essential element of the Marsh Advisory practice. This...

  • Customer Service Agent

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DXC Technology Full time £20,000 - £30,000 per year

    Job DescriptionAt DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.As a Customer Service Agent, you will be...