Claims Handler
3 days ago
Application Deadline:
28 November 2025
Department:
[SBL] Theft
Location:
Newcastle
Compensation:
£25,235 - £27,735 / year
Description
Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you
What you'll be doing
You'll have your own portfolio of claims to handle through to settlement. Most of these claims will be where our customer's vehicle has been stolen or damaged due to a fire. You'll be gathering information, identifying irregularities and recommending appropriate actions. Where appropriate, you'll liaise with the customer to settle their claim. You will also handle potential fraudulent first party claims and will be required to complete investigations which may result in the claim proceeding to settlement or repudiation.
Training
Excellent training is provided Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You'll have the opportunity to move to hybrid working once competent in the role.
What you'll be responsible for:
- Providing excellent service to our customers on the telephone and in writing
- Guiding the customer through the claims process
- Handling your own portfolio of claims
- Identifying indemnity concerns
- Identifying potential fraud and completing the necessary investigations
- Where applicable, you'll be agreeing settlement of the customer's claim
- Supporting colleagues by providing assistance and sharing knowledge
- Achieving strategic objectives through departmental Key Performance Indicators (KPI's)
What you'll need:
- A passion for delivering an excellent customer service experience and finding the best outcome for our customers
- To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
- Strong written and verbal communication skills along with effective listening and empathy
- Strong attention to detail
- To have an interest in identify fraud and be able to identify irregularities in the claim
- To be able to make decisions based on the information presented
- To be a team player
Our Benefits
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100's of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
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