Operational Excellence Coach

Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call "the connected worker." We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.

The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers' shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.

Must be based in the UK. 

Bilingual in English and French or Italian or German.

Responsibilities

• Oversees and coaches 5-7 customers at a time

• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 

• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor

• Tracks performance data and customer uplifts throughout the deployment

• Leads process improvement and kaizen activities for customers 

• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results

• Facilitates remote weekly customer progress meetings

• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer

• Manages project schedules with customers

• Provides Success Assessments upon project completion

• Delivers executive overviews and provides customers with information related to all Redzone programs

• Troubleshoots customer technical issues as needed

• Supports customer identification of next steps in their Redzone journey

• Other duties as assigned

Required Skills

• Fluent in both English and French or Italian or German

• Senior Operations Leadership experience in manufacturing environments

• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager 

• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement

• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients

• Ability to develop/maintain strong relationships with clients and internal teams 

• Excellent interpersonal and organizational skills

• Strong written and verbal communication skills

• Sound judgment and excellent assessment skills

• Ability to manage time effectively and to work in a high paced, high growth environment

• Ability to prioritize tasks within active projects to meet critical path deadlines

• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)

• Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information

• Able to learn software required to perform successfully in this position

• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience

• Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management

• Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles

• 2 years in a similar position, providing direct coaching to business clients, is desired but not required

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD's vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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