Store Advisor London

2 days ago

London, Greater London, United Kingdom Horace Full time
What's Horace?

Founded in 2016, Horace has transformed the market, doing things differently : more digital, more retail, faster, more open. In short, different from anything else out there.Horace is a leader in France, #1 in men's facials, and is expanding in the UK, USA and China.Horace is looking for a Store Manager for our Covent Garden store

Horace is looking for a Store Advisor for its first boutique in London. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience

What will you be responsible for?

As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.

Your responsibilities will include :

Maintenance

  • Keep the store clean and well-stocked
  • Share maintenance needs with the office team
  • Manage stocks of supplies and other items needed by the team

Inventory and stock management

  • Keep stock well organized and in impeccable condition
  • Manage inventory and supplies for both sales and stock areas
  • Coordinate supplies with the office team.

Performance

  • Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).

Welcoming and advising customers

  • Welcome customers and act as their first point of contact with the brand.
  • Create a special atmosphere and engage with customers
  • Share the Horace story and act as a brand expert
  • Share your product knowledge and personal experience
  • Help customers choose the right products for them
  • Guide customers through the space and always anticipate their needs
What skills are we looking for?
  • You have at least two years' experience in a boutique in any sector and a experience in the cosmetics sector is a plus
  • You love to create an unforgettable customer experience and know how important details are
  • You can take a step back and always find solutions, especially when it comes to the customer experience
  • You're flexible with your hours, evenings and weekends
3 steps to Horace heaven:
  • A 1st screening with our HR Assistant, to get to know you better and understand your career plan
  • An interview with our Store Manager, to tell you about the position and answer your questions

The hourly rate for this role starts from £14.00 per hour, depending on experience.

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