Central Services Assistant

To apply for this role please visit the college website to complete an online application form or email to request an application pack. Please note that CVs will not be accepted as an application. This post is subject to an enhanced DBS Disclosure paid for by the employer and online checks.

This post is full time term time only. Closing date for applications is 12 noon 25th November

Main Purpose of Job

To work across support areas of the college offering excellent customer service and administration support. Primarily based in the Learning Resource Centre helping learners access materials, use e-learning resources and to providing guidance and support to students on an individual or group basis. Development of e-learning resources using software applications such as Adobe Creative Cloud including Photoshop, Premier Pro and Aftereffects. Supporting Reception and Print and Post Room as required.

Support for Students

LRC:

· To supervise and support the Learning Centre users in accessing the full range of resources, facilities and equipment.

· To assist in the acquisition, development, display, promotion and circulation of learning resources including e-learning resources.

· To maintain high standards of learning and behaviour throughout the Learning Resource Centre and ensure that all users are able to work safely and make effective use of the environment and resources.

· To take responsibility for the development of a range of digital and non-digital resources to support students at all levels with their learning.

· To provide support to Learning Centre users and to supervise their use of the resources and facilities.

· To utilise manual and computerised booking systems for materials and equipment.

· To demonstrate and support the use of specialist learning tools and resources such as the Virtual Learning Environment, e-books and other learning technologies.

· To establish positive relationships with students to help them utilise learning resources independently.

· To assist teachers in the development and delivery of e-learning resources using the Learning Centre facilities.

RECEPTION:

· To ensure all visitors are greeted in a professional manner

· To ensure all telephone calls to the college are responded to and appropriately redirected

· To issue examination certificates as per college procedures

· To ensure queries from visitors/callers are appropriately redirected

· To take messages and ensure they are passed to the relevant member of staff

PRINT/POST ROOM:

· To offer an excellent and professional service to support all staff in providing learning materials for students

· To ensure that the colleges incoming and outgoing post is dealt with in an effective and professional manner

· To deal with staff requests such as printing, photocopying, creating booklets and laminating in a timely and professional manner

Personal Development

· To undertake staff development and attend staff meetings as required and requested

· To undertake continuous professional development

· To undertake such cross-college responsibilities as may from time to time be ascribed to the post.

Additional Duties

· To respond flexibly to the varied requirements of a fast-changing environment.

· To perform a range of general administrative duties as required.

· To provide exceptional levels of customer service to all staff, students and visitors

· To actively participate in college enrolment, recruitment, open events and other activities.

· To promote and safeguard the welfare of young people and vulnerable adults at the college

· To accept flexible redeployment and reallocation of duties commensurate with the level of the post.

Qualifications

· GCSE grade 9-4 in English and Maths

· High Level of literacy, numeracy and ICT

Knowledge/Experience

· Clear understanding of customer service & administration

· A knowledge and keen interest in digital learning technologies

· Strong ICT skills and able to demonstrate competence in using the Microsoft Office Suite

· Experience of effective team working and promoting positive relationships

· Knowledge of safeguarding issues

· Knowledge of equality and diversity issues

Skills/Attributes

· Excellent communication skills and able to communicate with a wide range of different people

· Enthusiastic and willing to learn and progress

· Ability to accurately identify customer needs and respond appropriately

· Ability to use initiative and work independently

· Customer focused and attentive to meeting individual needs

· Flexible approach and willingness to respond to change

· Logical and proactive approach to problem solving

· Ability to work under pressure

Additional Requirements

· Willingness to work flexible hours

· Participation may be required outside normal working hours including evenings and weekends

Post Information

· Reports through Team Leader to Head of HR & Central Services

· This post is for 37 hours per week, term time only

· Salary - £26,889 – £28,299 pro rata per annum (actual salary £ £23663)

· The post holder will be required to work at both the Riverside and Cronton sites

· The post holder will undertake all duties and responsibilities in compliance with regulatory, legislative and college procedural requirements.

Job Types: Full-time, Permanent

Pay: £26,889.00-£28,229.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person