Front of House Staff

4 days ago

Reading RG AR, United Kingdom MV Castle Ltd Full time

Overview

Join our vibrant team as a Front of House Staff member and become the welcoming face of our establishment In this energetic role, you will create memorable experiences for guests by delivering exceptional customer service, ensuring smooth food and beverage service, and maintaining a lively, inviting atmosphere. Your enthusiasm and attention to detail will help foster a positive environment where guests feel valued and cared for from the moment they walk in. This paid position offers an exciting opportunity to develop your hospitality skills while working in a dynamic, fast-paced setting dedicated to excellence.

Responsibilities

  • Greet guests warmly upon arrival, providing a friendly and professional first impression.
  • Take accurate orders and serve food and beverages efficiently, ensuring presentation and quality standards are met.
  • Assist with food preparation tasks as needed, supporting kitchen staff to uphold food safety and hygiene standards.
  • Manage table settings, clear dishes, and reset tables promptly to maintain a clean and organized dining area.
  • Support banquet and catering events by setting up venues, serving guests, and ensuring smooth operation throughout the event.
  • Handle customer inquiries, resolve issues promptly, and ensure guest satisfaction at all times.
  • Maintain strict adherence to food handling protocols, dietary restrictions, and food safety regulations.
  • Collaborate with team members across departments to deliver seamless service in both dining room and bar areas.
  • Assist with basic barista duties if applicable, including preparing coffee drinks with precision.
  • Uphold high standards of hospitality by demonstrating professionalism, enthusiasm, and a genuine desire to serve guests.

Qualifications

  • Prior experience in fine dining or food service environments is highly desirable.
  • Strong customer service skills with the ability to engage positively with diverse guests.
  • Experience serving in restaurants, banquet halls, or catering settings is preferred.
  • Knowledge of food preparation techniques and food industry best practices.
  • Familiarity with food safety standards and handling procedures.
  • Barista experience or bartending skills are a plus but not required.
  • Previous banquet or catering experience is advantageous for supporting large events.
  • Excellent communication skills coupled with a team-oriented attitude.
  • Ability to work efficiently in fast-paced environments while maintaining attention to detail.
  • Flexibility to work evenings, weekends, or holidays as needed within the hospitality industry. This role is ideal for motivated individuals eager to grow their career in hospitality while delivering outstanding guest experiences

Job Types: Part-time, Zero hours contract

Pay: £12.21 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Financial planning services
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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