Sales Operations Lead

Role specifics 

• Salary range: £45,000-£50,000 dependent on experience

• Eligible for commission

• Reporting to: Chief Sales Officer

• Key stakeholders: Revenue Operations, Sales, Customer Success, Finance & Legal, and PS teams

• Other stakeholders: Business Development, Marketing, Solution Consulting teams

• Organisational Framework Level: 3

About you/ Job Summary

We are looking for a Sales Operations Lead who will play a central role in supporting and optimising our commercial operations. This role involves managing a sales desk for opportunities that do not require a full sales lead, as well as contract extensions and renewals. You will thrive in a fast-paced, growth environment, enjoy organisation and attention to detail, and be driven by commercial problem-solving. Your expertise ensures that everything from quotations to reporting runs smoothly and efficiently.

You will work closely with business development, sales, professional services, and customer success teams to create quotations, produce high-quality proposals, maintain pipeline integrity, manage approvals and deadlines, and keep leadership informed with timely insights.

At Clue Software, we're actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

• Assist customers with product information and sales inquiries

• Process orders accurately and efficiently

• Maintain and update customer records and sales data

• Support the bd and sales team

• Ensure a high level of customer service at all times

• Own and create all quotations and contract documentation across the commercial side of the business — including new logo, expansion, and renewal opportunities — ensuring consistency and accuracy.

• Track and assist with the creation and submission of proposals (for ARR and PS), tenders, and estimates, coordinating inputs and approvals to meet deadlines.

• Maintain pipeline integrity by ensuring data accuracy, completeness, and timeliness within the CRM.

• Produce regular reports and analysis of quotations and commercial activity to support data-driven decisions.

• Manage approvals and governance workflows, ensuring pricing, commercial, and contractual sign-offs are completed efficiently.

• Support forecasting and performance reporting by ensuring clean, accurate data in systems.

• Collaborate cross-functionally to identify and implement process improvements across the revenue lifecycle.

• Assist with CRM and sales tool optimisation and help train colleagues on best practices
  

Key role measures

• Booked new ARR

• Quality and accuracy of quotations and proposals

• Positive feedback from the revenue team and customers on the timeliness and quality of proposals

• Accurate and up-to-date data entry and reporting

• Positive feedback from internal stakeholders on administrative support and services
  

Experience and Skills
Our ideal candidate would have experience in the following areas: 

• Accurate and up-to-date data entry and reporting

• Experience in a sales, revenue, or operations support role, ideally in a SaaS or technology environment.

• Confident in using CRM systems (Salesforce or similar) and highly value clean, accurate data.

• Organised, detail-oriented, and capable of managing multiple priorities in a dynamic scale-up setting.

• Analytical mindset, comfortable working with data to spot trends, track KPIs, and aid decision-making.

• Collaborative and approachable, with excellent communication skills and a "can-do" attitude.

• Curious, adaptable, and motivated by continuous learning and growth.

 Diversity, Equity and Inclusion

If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.

We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.

We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.

Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.